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nothinghas stopped this web page from loading everymorning-http://www.driverupdate.net/lp/1/?aps=ad-blocked everywhere , adblock edge , defender, MSScanner HELP

  • 1 reply
  • 6 have this problem
  • 3 views
  • Last reply by Ed

tomandthomas
tomandthomas
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THE PAGE-DRIVERUPDATE.NET-- LOADS EVERY MORNING , FIREFOX OPENS AND THE PAGE IS JUST THERE, EVERY MORNING , . CANT FIND THE NAME ANYWHERE ON MY SYSTEM.BLOCKING COOKIES FROM THE SITE. TRIED BLOCKING PAGE, COOKIES, ADDED ADBLOCK EDGE , RAN ANTIMAL-WARE AND ANTI-VIRUS , MS SCANNER. EVEN DOWNLOADED AD-AWARE , NO LUCK, NOTHING HAS BEEN ABLE TO STOP THIS PAGE FROM OPENING FIREFOX 24 ON ITS OWN AND LOADING THE PAGE . COGENT SUGGESTIONS TO STOP THIS WOULD BE APPRECIATED. . PREHAPS WHEN I QUIT IGOOGLE TODAY, IT WILL CEASE. THANK YOU.

THE PAGE-DRIVERUPDATE.NET-- LOADS EVERY MORNING , FIREFOX OPENS AND THE PAGE IS JUST THERE, EVERY MORNING , . CANT FIND THE NAME ANYWHERE ON MY SYSTEM.BLOCKING COOKIES FROM THE SITE. TRIED BLOCKING PAGE, COOKIES, ADDED ADBLOCK EDGE , RAN ANTIMAL-WARE AND ANTI-VIRUS , MS SCANNER. EVEN DOWNLOADED AD-AWARE , NO LUCK, NOTHING HAS BEEN ABLE TO STOP THIS PAGE FROM OPENING FIREFOX 24 ON ITS OWN AND LOADING THE PAGE . COGENT SUGGESTIONS TO STOP THIS WOULD BE APPRECIATED. . PREHAPS WHEN I QUIT IGOOGLE TODAY, IT WILL CEASE. THANK YOU.

All Replies (1)

Ed
Ed
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Hello,

When this kind of thing happens it normally means that there is another piece of software running on your PC that is reinstalling the add-on each time you remove it. You need to get rid of that application (malware) first.

You can try these free programs to scan for malware, which work with your existing antivirus software. I know you said you have already done some malware scans but these may pick up something that yours has missed:

I've had particular success with hitman pro and malwarebytes.

Also run a full scan with your existing antivirus software.

I also suggest doing the following:

  • Look through your list of windows installed programs and uninstall any that you think might be related.
  • Look at your windows startup applications and block any from booting that you don't want or you think might be related.
  • Look at your Firefox add-ons and remove any that you didn't install yourself or that you think might be related.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Once the malware causing the problem has been removed it will stop being able to influence Firefox. However the settings that it has modified in Firefox may still be unchanged and you may continue to see the problem. If this happens then I suggest doing a Firefox reset which will put all your settings back to defaults. Please note that although your history and bookmarks will be saved you will need to reinstall your add-ons.

Did this fix your problems? Please report back to us!

PS - I notice that you are using Firefox v24. To get the latest security updates I suggest updating to the latest version (25). See here: Update Firefox to the latest release