Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

my tb inbox emails show,whn clicked, flg msg:a unique identity matching the From address was not found The message will be sent using the current From field a

  • 13 odgovorov
  • 2 imata to težavo
  • 1 ogled
  • Zadnji odgovor od revlav1

more options

If I click a message (only in Inbox) it goes automatically to the replay page as if I was looking to reply it, and I just wante to read the msg. On the lower part of reply page it shows following msg: a unique identity matching the From address was not found.The message will be sent using the current From field and settings from identity XXX@XXX.com (one of my identities. If I use a different and past tb folder (back-up) all is fine). whichever email comes into the Inbox, same problem occurs.

If I click a message (only in Inbox) it goes automatically to the replay page as if I was looking to reply it, and I just wante to read the msg. On the lower part of reply page it shows following msg: a unique identity matching the From address was not found.The message will be sent using the current From field and settings from identity XXX@XXX.com (one of my identities. If I use a different and past tb folder (back-up) all is fine). whichever email comes into the Inbox, same problem occurs.

Vsi odgovori (13)

more options

This looks like the bug that's been reported mostly by OS X users:

https://bugzilla.mozilla.org/show_bug.cgi?id=1508153

Does it happen if you right-click a message and Open in Tab or Window? Does it happen in safe mode (hold Shift when you launch TB)? A different mouse?

more options

No.It happens only with messages in the Inbox.I can open those messages in other files or using "open in new tab" and all works well. I dont know if it's a corrupt file or something of that sort. It also happens if I open TB in the safe mode.

more options

I have the same issue. It seems to have started when I went to google gmail and configured something. Since then my inbox emails in TB open with the same error message "a unique identity matching the from address was not found..." I did right click on them and opened in a new window and that helped but they still won't work like they used to, I have another laptop and TB works just fine on it. HELP!!

more options

I also have the same problem and it started a few days ago after I had to reinstall TB, although I haven't changed any of my settings.

more options

For anyone seeing this issue, please answer the questions in my first reply, i.e. safe mode, mouse, right-click. Add your vote or comments to the Bugzilla report, and state your OS and TB versions, keyboard type etc.

more options

Replying to sfhowes...I use windows 10. I have the same laptop...nothing has changed. This just simply started happening. TB simply takes my emails from inbox and formats them for a reply with error message at bottom. Is there something I need to reconfigure? Is it a virus?

more options

So...sfhowes any thoughts on helping us get our TB back to normal? I still have this error message "a unique identity matching the From address was not found.The message will be sent using the current From field and settings from identity XXX@XXX.com" and my emails are annoying to read.

Please note that I only have this problem on one computer. My other two are normal

more options

Reply to sfhowes: my OS is Windows 10 Home version 1809, 64-bits OS TB version: 68.2.2. (32-bit) the problem also happens in safe mode there is no problem when I right-click a message and open it in a new tab or window The problem started at the beginning of this month when I had to reinstall TB from www.thunderbird.net/en-US. Before the reinstall there was no problem at all and I haven't changed any of the settings and all the rest (mouse, keyboard,...) stayed the same.

more options

If you read the bug report, it mentions that the errant window appears when the Enter key on the numeric keyboard is pressed to open a message, but not with the Enter key on the regular keyboard. Some users see the problem when they double-click a message, but not if they use the right-click menu. Your version of windows, 1809, is a year old (current is 1909), yet there are monthly updates that could affect keyboard and mouse performance, which could be a bigger factor than the TB reinstall.

If the problem occurs on just one of your 3 computers, what is different between the three that could explain it?

more options

I never use the enter key to open a message, I always double-click. I only have one computer, it's revlav1 who has 3 computers, I am not that rich.

more options

I have the latest version of windows 10 and the latest updates. I always use the regular keyboard Enter key. You said "Your version of windows, 1809, is a year old (current is 1909)". How do you know that? The problem is only with this computer. I have a desktop and another laptop and TB works fine on them. I also have a gmail account and I'm wondering if there is some setting there. I have tried everything.

more options

revlav1 said

I have the latest version of windows 10 and the latest updates. I always use the regular keyboard Enter key. You said "Your version of windows, 1809, is a year old (current is 1909)". How do you know that?

I was replying to Arend's post where 1809 is stated.

more options

And to let Arend know...I'm not rich...I just have 3 old computers (one isn't mine, it's my work computer) :)