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where did my bookmarks go?

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  • Last reply by Paul

RikJamez
RikJamez
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Had to download a another firefox app after getting a new andriod phone, this time when signing in to sync all bookmarks were lost! I've used firefox for a few years with no issues. I've always been able to get my bookmarks on any device. The phone synced every other apps accounts perfectly. What gives?

Had to download a another firefox app after getting a new andriod phone, this time when signing in to sync all bookmarks were lost! I've used firefox for a few years with no issues. I've always been able to get my bookmarks on any device. The phone synced every other apps accounts perfectly. What gives?

All Replies (1)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.