How do I recover all my all my lost accounts and folders? (60.9.0)
Version 60.9.0 (32-bit) My PC was "hibernated" over the week-end (Windows 10) and when I opened Thunderbird this morning no folders or mail boxes where present. I was presented with a dialogue to set up a calender when Thunderbird loaded, and, after completing this, the only mailbox available was the one I had designated for access to the calender.
How do I recover everything please? Why was I presented with the calender dialaogue when TB loaded?
Thanks
Modified by Wayne Mery
Chosen solution
Something seemed to effect the 'prefs.js' file from hibernation as Matt mentioned it's small size and the update added some complexity and maybe you copied some files into wrong location in attempt to get the profile working. No worries, all the necessary data was still intact, even if not all singing from the same hymn sheet. Basically, prefs.js had not a lot of knowledge about your pop and Local Folders which were still intact. As Local Folders could not be found, it seems Thunderbird by default created a new one to use Local Folders-1, hence why that appeared empty.
At some point everything got confused.
About: profiles was convinced you were using the default profile, but the 'profiles.ini' was convinced you should be using Copy which had files in wrong places. Hence Thunderbird was up a monkey tree on vacation!
You were most helpful in supplying all the vital information on location of files and content of profiles.ini etc which really helped to understand what was going on, what needed to moved moved and edited. Once everything was in place Thunderbird understood what profile to use, it was then just a matter of hooking everything up and getting the 'prefs.js' file with mail account info to know you really did have mail accounts and where they were lurking, so you could get visual access to all your accounts and their emails.
I'm just glad we could get you up and running again.
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check your Thunderbird version. Help menu > troubleshooting information.
Are you still on V60? Click the show update history button. Was there an update over the weekend?
Hi Matt,
Yes still on V60.9 and no updates over the week-end. Last update 10/09/19.
Andy
Well that is one probably cause removed. Is your account IMAP? if so, reboot and restart Thunderbird and see if you are prompted for more than a password. What I have seen in the past is that windows hibernation can see the network card (NIC) shut down to conserve power. Unfortunately windows does not place itself into a not connected state. Thunderbird tries to access the network and can not contact the server so the failed sync results in the local deletion of all mail and will see connections to calendars also lost as there is in reality no network.
A reboot should allow mail to resynchronize from the server and your calendar to reconnect.
Post recovery check the windows hibernation setting so wake on LAN is selected and turn off the power savings from turning off the NIC
Many thanks Matt, I will give it a try.
BTW I have found the profile so can restore that if all else fails.
Andy
BTW I'm just securing the profile before I go any further. May take a while!
Andy
Apologies, forgot to answer your question. All mailboxes are POP3.
Andy
Could you please do the following:
- Open the menu
> Help > Troubleshooting Information, then click Copy text to Clipboard.
- Open a reply to this post in the web site, and paste the troubleshooting information in.
Additionally does Thunderbird work in Thunderbird Safe mode?
Application Basics
Name: Thunderbird Version: 60.9.0 Build ID: 20190902145622
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.9.0 OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmx.com:993, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports for the Last 3 Days
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M
Hi Matt,
I have copied the profile to a new location and use the "new" profile when starting TB. However, TB is still trying to activate the calender. Is there something now wrong with the original profile?
"C:\Users\Owner\AppData\Roaming\Thunderbird\Profiles\kr1y5s7p.default"
I have attached a couple of screen shots. If I cancel the 1st, the second appears.
Andy
I have also found this text file, which is pointing to the default profile.
Andy
Matt,
Forgot to attach file.
This is the contents in /Thunderbird/Profile
[General] StartWithLastProfile=0
[Profile0] Name=default IsRelative=1 Path=Profiles/kr1y5s7p.default Default=1
[Profile1] Name=Copy IsRelative=1 Path=Profiles
Andy
Make that a freestanding file in folder /Thunderbird
Andy
In "safe mode" TB starts, without the calender prompts but only has the mailbox set up when I the calender dialogue started this A.M. Everything else has disappeared.
Andy
Hi Matt,
FYI the "sent" folder seems to still contain all mail that has not been filed to local folders.
I inadvertantly set up this version of andy.callen@gmx.co.uk as an IMAP mailbox rather than POP3.
Other than the copy taken after the problem manifested itself, I do not have another security copy of the default profile.
The copy being used when loading is an exact copy for the default profile.
ANdy
Hi Matt,
I have tried re-installing TB but still get the same two screens as above, asking me to set up a mailbox.
Andy
It has regressed to version 68.1!!
Hi Matt,
Evidence that the mailboxes and local folders are still present,
Andy
help menu > troubleshooting information. Select about profiles in the bottom of the Application Basics (last entry) Select you previous profile in the list and make it the default. Only by clicking the remove button can you loose data in that window, making a wrong selection as a profile just means you need to return later to change it again.
BTW I have been sleeping, it was night in Australia.
Hi Matt,
I eventually guessed that it might be a time zone thing. Hope you slept well!! I am in France, so have no long been up.
I attach a screen shot of the available profiles. There does not appear to be a "previous" profile.
This is the current state of the "Profiles" file :
[InstallD78BF5DD33499EC2] Default=Profiles/kr1y5s7p.default Locked=1
[Profile1] Name=Copy IsRelative=1 Path=Profiles Default=1
[Profile0] Name=default IsRelative=1 Path=Profiles/kr1y5s7p.default
[General] StartWithLastProfile=0 Version=2
I also attach a screenshot of the profiles' location.
If I try to use the "Copy" profile I get a virgin version of TB loaded.
Andy
