Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla Thunderbird (Not Responding) Fresh install WIN7 64bit

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 15 views
  • Last reply by JustinR34

JustinR34
JustinR34
more options

Hi,

As per the title, fresh install of Windows 7 Ultimate 64bit on a new machine, only installed updates and one program aside from Thunderbird.

When starting Thunderbird it is immediatley unresponsive. If you try to close the program it will say "Thunderbird is not responding, if you close the program, you might lose information. Close the program. Wait for the program to respond" If you then choose to wait for it to respond it will eventually work (sometimes) but will instantly crash if asked to do anything remotley taxing above sending an email, clicking on 'Starred' for example will crash the program.

I'm having trouble with being prompted for the crash report too, I managed to submit a crash report (and submit my email addy) but I forgot to copy the report to post here.

Thanks

Hi, As per the title, fresh install of Windows 7 Ultimate 64bit on a new machine, only installed updates and one program aside from Thunderbird. When starting Thunderbird it is immediatley unresponsive. If you try to close the program it will say "Thunderbird is not responding, if you close the program, you might lose information. Close the program. Wait for the program to respond" If you then choose to wait for it to respond it will eventually work (sometimes) but will instantly crash if asked to do anything remotley taxing above sending an email, clicking on 'Starred' for example will crash the program. I'm having trouble with being prompted for the crash report too, I managed to submit a crash report (and submit my email addy) but I forgot to copy the report to post here. Thanks

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

In reverse order ...

Your crash IDs are listed at Help | Troubleshooting. Please post a few of them here - in text format please, not screen shot.

Regarding "Not responding"

1a) are you on version 38.2.0 which just released? 1b) if not, Have a look at options | advanced | general. Is hardware acceleration unchecked?

2) if you start Thunderbird in safe mode via Help | Restart, does the problem go away?

JustinR34
JustinR34 கேள்வியின் உரிமையாளர்
more options

Hi, thanks for replying.

It's only submitted three report IDs, they are: bp-73ed456d-afbc-4305-885a-8f0782150818 bp-c5576685-768e-4235-b733-88c8f2150818 bp-fb5b572c-c126-4689-9f38-dfb552150818

In answer to your questions: 1a) Version 38.2.0 1b) Use hardware acceleration when available - is unchecked.

2) No, starting in safe mode doesn't help - still not responding.

Thank you