Firefox won't open dialog boxes (example: Trying to add attachment to e-mails or upload photos to facebook)
This has been an issue for me for months. Whenever I try to open a dialog box for attaching a document to an e-mail or upload photos to Facebook. I just refreshed Firefox and now I can drag/drop attachments into gmail, but when I click the attach icon Firefox crashes. Help is appreciated.
All Replies (3)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Safe mode does not solve my problem. Here are the crash reports:
bp-046998af-e8a0-480d-95b8-0e3122160909 9/9/2016 12:06 PM bp-e2bb10c5-9c08-4400-9ba5-089672160909 9/9/2016 9:15 AM bp-09512593-2288-4637-8c5b-65d0b2160909 9/9/2016 9:13 AM bp-c4cd107e-3edb-49e0-877a-1b2722160909 9/9/2016 9:03 AM bp-17f1b6b4-6fef-4bbe-8144-0a47e2160909 9/9/2016 9:02 AM bp-89abf91c-6b7d-4242-a5f5-0e47a2160909 9/9/2016 7:02 AM bp-4bb1471b-3994-4389-8b67-cacbe2160903 9/3/2016 3:31 PM bp-811fef18-3c76-42bd-b8b9-b38c12160903 9/3/2016 3:29 PM bp-e31915a3-10da-4818-9aab-edc232160828 8/28/2016 3:23 PM bp-5cf29969-666e-4d1b-a64f-f5a682160816 8/16/2016 1:53 PM bp-dedcbea3-c3af-4466-95e7-cd8762160628 6/28/2016 8:45 AM bp-d71e1993-7f3b-42f0-a558-791a82160623 6/23/2016 2:07 PM bp-7a5cecda-18fc-4afe-b919-734102160606 6/6/2016 3:26 PM bp-e719a8f9-d220-46ed-95ad-f1bdc2160526 5/26/2016 1:14 PM bp-fb472049-e9f2-448e-adb1-34ad12160526 5/26/2016 10:20 AM bp-9bbe90fd-bf68-4057-b6bf-e1d2f2160526 5/26/2016 10:15 AM bp-6621a0d9-dcb3-4fa8-92e9-e9c4f2160526 5/26/2016 9:52 AM bp-eebe73d7-098e-47aa-b9c3-2cbb92160517 5/16/2016 10:15 PM
The reports don't show much.
I've called for more help.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?