"My Yahoo" page loads up as a blank white page, with no error messages or anything. Any ideas why?
I started a thread on this topic many months ago, and have yet to see any reply for support for this topic. The issue I have had now for over 6 months is that Firefox will not load my "My Yahoo" page at all. I get no error messages or anything, just a blank, white screen when I try to load it. I can load this same page in IE as well as Chrome, but I much prefer to use Firefox if I can. I did follow all of the instructions and ideas that are out on the forum for handling similar problems such as this, but with no success. Clear Cache, History, etc, as well as disabling Add-Ons, restarting, etc, as well as setting proxy settings to No Proxy, etc, etc. Does anyone have ideas ideas as to why Firefox is no longer able to load "My Yahoo" page, but I am able to load things like my Yahoo Mail page successfully? Thank you in advance for any ideas anyone has on this.
All Replies (6)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
Firstly, a heartfelt "Thank You" for the prompt reply. I have gone through the steps you outlined above in the past, with no success, but I did them again just to be certain. One other thing that took place since posted this a few days ago, is that I "Updated Firefox, to 9.0.1 and after I did that, then Firefox would not even load at all. I kept getting a Firefox has crashed pop up, etc. So I figured before I could go through the steps you outlined above, I needed to "Uninstall and Reinstall" Firefox once again. I did this, and loaded the Yahoo Optimized version since apparently the generic version of Firefox, 9.0.1 must have some bugs that did not allow it to load up on my computer. After reloaded Firefox, I proceeded to go through the steps you have outlined above, and as typical, I still have the same problem, even in Safe Mode. My Yahoo comes up as a Blank White Page... no error messages or anything, just a blank white page. Since I have posted this I have been forced to use Google Chrome, and I really hate using that browser, but I don't know what else to do here. Any other ideas please? Thank you once again.
Note: Even as I am typing this Firefox is coming up with a pop up window, suggesting I update to version 9.0.1 since it is a security and stability update. However I won't do this, because the last time I did, Firefox would not load at all.
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
OK, thank you once again for the prompt reply. Just something to make you aware of, when I went to open the Yahoo Optimized version of Firefox, it would not open again, again saying it was "crashing"... just like Firefox was when I had updated to the latest version discussed above. However, this time I followed your instructions above, and listed Firefox as one of the exception programs, etc, and then it loaded up fine, HOWEVER, I still cannot load either My Yahoo page, or even just the plain Yahoo page, without them showing up as Blank, White screens. No error msgs, etc. So I am not really sure I have made any progress here. Any other ideas please? Thanks again.
Try this, sometimes it works. When you get the blank page, do SHIFT+Reload and see if the normal page comes up. I also have a personal MyYahoo page and it works just fine in my 9.0.1
Thanks again for the prompt reply and suggestion. I gave it a try, but no success I am afraid. I should also add that I cannot even bring up a "generic" Yahoo page at all, it's not just my "My Yahoo" page that loads as a blank, white page, although other pages, such as Yahoo Finance, Sports, etc seem to load fine. Pulling my hair out here trying to figure this puppy out, as I love to use Firefox, but I cannot do so the way it currently is working, which for me has been going on for over 6 months now. Any other ideas? ..... Anyone? Thanks again.