Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Backed up e-mail folders won't show in new installation of Thunderbird

  • 4 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది christ1

more options

My lap top was stolen today, and I'm trying to recover my Thunderbird info from Mozy.

I was able to recover most of the data (address book , calendar, filters, sent e-mail, trash) but all of my subfolders will not show up in Thunderbird.

The subfolders are in the back up file, but won't show in Thunderbird.

I'm using Windows 7.

The e-mail is a POP3.

Attached is a screen shot of the files on the computer.

My lap top was stolen today, and I'm trying to recover my Thunderbird info from Mozy. I was able to recover most of the data (address book , calendar, filters, sent e-mail, trash) but all of my subfolders will not show up in Thunderbird. The subfolders are in the back up file, but won't show in Thunderbird. I'm using Windows 7. The e-mail is a POP3. Attached is a screen shot of the files on the computer.

ప్రత్యుత్తరాలన్నీ (4)

more options

Here is the screen shot.

more options

What exactly is in your backup? It should be the entire Thunderbird profile.

What are the exact steps you did to restore the backup? You apparently had to start from scratch installing Thunderbird on another computer. Start there.

more options

The entire profile.

Installed Thunderbird from scratch. Once installed, I added the backed up profile.

Most items reinstalled no problem; address book, message filters, add ons, etc. The inbox, sent and trash folders installed as well.

What did not reinstall were my many other folders.

more options
Once installed, I added the backed up profile.

This isn't exactly a comprehensive description of what you were doing. More details please.