Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox stopped working and hangs upon startup

  • 3 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 8 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Tim

Doc92392
Doc92392
more options

First, a problem with iTunes - could not access the iTunes store. Uninstalled iTunes and re-installed, then Firefox hung up, had to close with Task Manager. After that Firefox hangs on startup. Have uninstalled and re-installed Firefox, still hangs on startup. Using Windows 7 OS.

First, a problem with iTunes - could not access the iTunes store. Uninstalled iTunes and re-installed, then Firefox hung up, had to close with Task Manager. After that Firefox hangs on startup. Have uninstalled and re-installed Firefox, still hangs on startup. Using Windows 7 OS.

การตอบกลับทั้งหมด (3)

Tim
Tim
more options

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

Doc92392
Doc92392 เจ้าของคำถาม
more options

Firefox will not load to start in safe mode - it is just a blank white screen with no radio buttons or icons on it and the circling icon for loading.

I deleted my old profile and uninstalled Firfox and tried downloading again, but the same problem exists. I am currently using IE as my browser, but prefered Firefox (when it worked). It seems the new version is the problem.

Tim
Tim
more options

Can you attach a screenshot showing what appears?