Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Passworld problem with Sync

  • 1 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 12 gösterim
  • Son yanıtı yazan: Wesley Branton

Deni
Deni
more options

Hello!

I forgot my firefox account password, so when I tried to log in to a new mozzila to access my previous bookmarks and passwords, I requested a new password. I logged in with the new password, but it doesn't sync my data. I have no history, no bookmarks, no passwords. How can this problem be solved?

Thank you for your answer!

Sincerely: Daniel

Hello! I forgot my firefox account password, so when I tried to log in to a new mozzila to access my previous bookmarks and passwords, I requested a new password. I logged in with the new password, but it doesn't sync my data. I have no history, no bookmarks, no passwords. How can this problem be solved? Thank you for your answer! Sincerely: Daniel

Tüm Yanıtlar (1)

Wesley Branton
Wesley Branton
more options

Hi Daniel.

When you change your Firefox Account password, your Firefox Sync data gets deleted from the Mozilla servers. This is a technical limitation with how encryption works. The previous sync data is encrypted using whatever your account password was at the time. If the account password changes, it no longer matches the password that was used to encrypt the data, so that data can no longer be read.

If you sign into Firefox Sync again on Firefox, new data will get synced, but you can't recover any existing bookmarks or other information that was stored on Firefox Sync and not already saved to a browser.