Extensions

Problematic extensions may cause crashes. Start in Firefox Safe Mode and click "Continue in Safe Mode". This will help determine if an extension is causing the problem, since Safe Mode disables all extensions.

   Note: If Firefox also crashes in Firefox Safe Mode, then an extension is not the problem and you should skip to the next section. 

If Firefox no longer crashes when you run in Firefox Safe Mode, go to the Add-ons Manager Extensions list, click the Disable button for every extension, and restart Firefox normally. If the crashes no longer occur when you run Firefox in normal mode with all extensions disabled, one of your extensions was causing Firefox to crash. Try re-enabling them one at a time, to find the problem extension.

If disabling all extensions and restarting Firefox in normal mode doesn't resolve the crash problem:

   In Firefox 4 and above, Firefox Safe Mode also disables hardware acceleration, so the problem could be a video device or driver issue (see below). Try unchecking the option to use hardware acceleration in Firefox ("Tools -> Options -> Advanced / General").
   Firefox Safe Mode also disables the JavaScript JIT compiler. In Firefox 4 or above, try setting javascript.options.methodjit.* preferences to false in about:config ( see below). 

Firefox Crashes

Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.

Did you recently submitted other crash reports that do show a crashing thread?

Try the suggestions in this reply:

• [/questions/935203#answer-361960]

Hi Cor-el No