Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

attachments disappeared after update on Thursday, ‎June ‎01, ‎2017, ‏‎8:55:41 AM

  • 2 trả lời
  • 5 gặp vấn đề này
  • 13 lượt xem
  • Trả lời mới nhất được viết bởi Proffessor-Paul

more options

Mozzilla/Thunderbird was updates as per question. Attachments appeared on Thur and Fri. Had other printer issues this morning and rebooted my windows PC running Thunderbird. Attachments disappeared in all new Inbox emails but still are available and can be opened in saved emails.

Some new emails come in blank and some old emails in inbox are blank, did not find any blank saved emails.

Last Windows 7 pro64 update Windows Malicious Software Removal Tool x64 - May 2017 (KB890830)

Installation date: ‎5/‎27/‎2017 9:37 AM Installation status: Successful

Running Vipre antivirus last update of program 4/22/17

Last Acrobat load ‎Thursday, ‎April ‎13, ‎2017, ‏‎2:01:47 PM

Latest Java update today after problem with no attachments

thanks, Paul Have Teamviewer

Mozzilla/Thunderbird was updates as per question. Attachments appeared on Thur and Fri. Had other printer issues this morning and rebooted my windows PC running Thunderbird. Attachments disappeared in all new Inbox emails but still are available and can be opened in saved emails. Some new emails come in blank and some old emails in inbox are blank, did not find any blank saved emails. Last Windows 7 pro64 update Windows Malicious Software Removal Tool x64 - May 2017 (KB890830) Installation date: ‎5/‎27/‎2017 9:37 AM Installation status: Successful Running Vipre antivirus last update of program 4/22/17 Last Acrobat load ‎Thursday, ‎April ‎13, ‎2017, ‏‎2:01:47 PM Latest Java update today after problem with no attachments thanks, Paul Have Teamviewer

Giải pháp được chọn

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (2)

more options

Giải pháp được chọn

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

Solved problem, lost some emails as explained. Running smooth again. Added exclusion in Vipre to not fix profiles file in Thunderbird.