Can't update firefox to the latest version
I keep getting a message "System Unsupported", that Firefox is out of date and that I need to upgrade my system to a version of windows (7, 8 or 10) that microsoft still suports. We upgraded our computer from WIndows 7 to 10 a while ago.
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In your More System Details by your post your UserAgent shows you using Firefox 52 on Windows Vista (NT 6.0).
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
https://support.microsoft.com/help/15078/windows-make-older-programs-compatible
You may be for some reason running Firefox in Windows Vista compatibility mode. Firefox 53 and later requires Windows 7 or later to run.
edit: After fixing this compatibility setting, download current Firefox 63.0.3 Release from www.mozilla.org/firefox/all/ because if you were to do a internal update in Firefox you would get 60.3.0 ESR instead as you are on ESR channel due to using 52.9.0esr.
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Like posted above, check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.