Hello. when i want to start mozilla, first three times it always crash. after 3rd time mozilla starts normaly. help pls
here are the crash reporst :
Problem Event Name: APPCRASH
Application Name: firefox.exe Application Version: 20.0.1.4847 Application Timestamp: 51650aee Fault Module Name: sprote~1.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 50212e17 Exception Code: c0000005 Exception Offset: 00079aed OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1060 Additional Information 1: 5600 Additional Information 2: 5600c382166975f2f939b0f7d2626b53 Additional Information 3: f776 Additional Information 4: f7769fbd9c1dee173fbc658b9e8982da
All Replies (8)
hello, please enter about:crashes into the firefox location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
No report of the crash has not been sent.....:(
Fault Module Name: sprote~1.dll
this might indicate that this is an issue with malware on your system. please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.
thx...i'll do that now
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
in safe mode with network support..its runs perfectly...no crashes.....mozilla opens with no crashes
You can use the MSConfig program or the Autoruns utility to see which software and services are getting started.
If it works in Windows Safe mode then you have a problem with other software, likely security software or a system driver, that is running on your computer.
i'm gonna put some fresh Windows system on.......thx guys