Firefox only comes up as a blank, black rectangle with no toolbars or anything else.
I have uninstalled and reinstalled it several times, but it does the same thing every time.
It happened when I clicked on the "Accept" button on a LinkedIn e-mail in Thunderbird, while then immediately clicking on another e-mail to delete it instead of waiting for Firefox to open.
Dave Jenkins
Isisombulu esikhethiweyo
hello dave, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.
- Intel HD 2000/3000: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64bit)
- Intel HD 4000: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329 (for win7 64bit)
Intel guide to find out which model you're using
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Funda le mpendulo kwimeko leyo 👍 1All Replies (2)
Isisombululo esiKhethiweyo
hello dave, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.
- Intel HD 2000/3000: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64bit)
- Intel HD 4000: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329 (for win7 64bit)
Intel guide to find out which model you're using
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Starting Firefox in Safe mode and disabling hardware acceleration seems to have done the job. Thanks for your help.