Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I unblock third party cookies and enable cross-site tracking so that I can access my online banking bill pay?

  • 5 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • Èsì tí ó kẹ́hìn lọ́wọ́ thomaswjackson

more options

How do I unblock third party cookies and enable cross-site tracking so that I can access my online banking bill pay?

How do I unblock third party cookies and enable cross-site tracking so that I can access my online banking bill pay?

Ọ̀nà àbáyọ tí a yàn

Thank you very much for checking.

Follow these steps and we will change your Tracking Protection to "Standard": https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_adjust-your-global-enhanced-tracking-protection-settings

You might need to close and reopen the browser after doing this. Please let me know if that gets Bill Pay working for you again.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (5)

more options

Hi Thomas, I've been getting reports of this since yesterday. Which bank is showing the Bill Pay issue?

Can you also log back in your bank site, go back to the Bill Pay page and click the Shield icon on the left side of the url bar? It contains some information to help solve this issue.

I'm including a screenshot below to show you where to click to copy down the names of those trackers: https://snipboard.io/pOQaCf.jpg

In the "Blocked" section, does it say "Cross-Site Trackers" or "Cross-Site Tracking Cookies"? If both appear, click where that 2nd red arrow is pointing & a list of things that were blocked should appear. Copy those down for us and share them here if you could. Thanks.

Ti ṣàtúnṣe nípa NoahSUMO

Helpful?

more options

Bank of America

Helpful?

more options

There was no section marked as blocked. The Cross-Site tracking cookies was not highlighted and appeared under none detected.

Helpful?

more options

Ọ̀nà àbáyọ Tí a Yàn

Thank you very much for checking.

Follow these steps and we will change your Tracking Protection to "Standard": https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_adjust-your-global-enhanced-tracking-protection-settings

You might need to close and reopen the browser after doing this. Please let me know if that gets Bill Pay working for you again.

Helpful?

more options

It is working again. Thanks for your help.

Helpful?

Béèrè ìbéèrè

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.