Firefox Community Forum

Hello,

Why some websites aren't working properly with Firefox but does with others?

Here are two websites that I have issues with:

https://bell.ca (Home internet section, can't scroll) https://cogeco.ca (Business internet section, can't scroll)

Guillaume

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

For several weeks now, whenever I try to log in to a google account, Firefox crashes. The crash happens on the screen where you enter your email address, before the page where you enter your password. I start to enter my email, and about 3 letters in to typing my entire browser freezes. The crash also happens in troubleshooting mode, so I know that it isn't a problem with one of my plug-ins. This isn't an urgent issue, I can get by with the gmail accounts that are already logged in, but it is really annoying.

When I click submit on a form and switch tabs before it completes processing and return to the tab after the page is not refreshed with the new page returned from the server. However, the action has completed on the server. This only started happening in the last couple of weeks. Note: if I stay on the tab without switching it is fine.

I want to delete all my bookmarks at once -- I have nearly 1,500. I already asked this question and the response I got showed me how to do this by selecting each one at a time. I want to delete them all, AT ONCE!

Not selecting each one and holding down the CTRL key.

Btw, I already explained this ... so, is there a way. I've tried uninstalling and reinstalling and not keeping the former settings. But the stupid bookmarks keep coming back!

Yet another sterling example of why change is usually bad. Why did Firefox, Google and other browsers (though don't know about Duck Duck Go) drop the 100 results per page option? I've always had that enabled and now that it was removed it makes searching extremely tedious and time wasting. Please offer a SIMPLE AND QUICK way to restore this option ASAP. Thank you.

First of all, why are there two Other Bookmarks folders? When I add a new bookmark, my routine is to open Manage Bookmarks, drag the new bookmark to the second (lower) Other bookmarks folder, then choose Sort > Sort by Name. I have also tried A > Z Sort Order. The sorts work within the Manage Bookmarks window, but they are not saved automatically, and I do not see a way to save them manually. Also, if I go to the Other Bookmarks folder on the far right side of the Bookmarks Toolbar, I have to scroll down to the bottom of the list to see my new bookmarks. They are not in ascending alphabetical order the way I want them.

Hi,

I have been using Mozilla for decades. In the last few weeks, the browser is constantly crashing. I heard there were some large scale denial of service attacts on Mozilla and I feel like I am seeing the effects. My browser is upto date so that isn't the issue. Is there anything I can do? If it doesn't get better soon I will have to switch to Chrome or worse :-( YUK! I love you guys and really hope there is a solution.

After upgrading to FIREFOX 133 everything became a mess !!

Most pages will RANDOMLY not load and show “Security Connection Failed” message, indicating mostly one of this two errors Error code: PR_END_OF_FILE_ERROR Error code: SSL_ERROR_RX_RECORD_TOO_LONG Additionally and consistently trying to access Amazon makes it think I am a Robot, and shows a page with a Captcha but the images do not load (Image attached) 1Password fails in some pages (Such as CNN), the page shows an error message when userid & password are filled in, rendering it useless. NONE of this happen on previous versions of Firefox or on EDGE with the updated Norton360

I have tried: - Uninstalling, deleting all files and re-installing both Firefox and Norton 360 - Deleting the Firefox profile and starting from zero - Using Firefox without any Extension, it works for a while but then fails (memory overlay issue ?) - Loading a few extensions, again works for a while but then fails. If more trhan 4 or 5 extensions are loaded the problem is immediate (memory overlay issue ?) - Turning off Norton sometimes helps get to a page, and when turning it back on keeps working … Sometimes it does not - - Checked all indicaytions on support article https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect without any luck WHAT TO DO ?

My screen is showing the page lengthwise instead of vertical. I do not know how to put it back. I don't know what I hit when I was sending a document to the printer. Can you explain how to fix it?

Yesterday, something went wrong in my Windows 11 desktop (I have a virus program installed). One of the casualties involved corrupting Firefox (it would not open). I reinstalled Firefox without removing the old version. Now I have a new installation but all my bookmarks and other data are missing. There is a folder on my desktop labelled as "Old Firefox data". It is possible to restore Firefox to a previous time (a day ago)? Thank you.

I have every about:config and settings option set to recommended to prevent autoplay videos. NONE work with yahoo. The vids will drop to the lower right hand corner but even if I click on the close window X they still pop open again. And again. And again. Is there a solution to this arrogant, self-centered behaviour by yahoo?

I am trying to move one tab from one window to another. It says I should be able to move it just by clicking on the tab and dragging it to the window I want to move it to. But, when I try this nothing happens, it won't move.

Want can I do to resolve this?

Thanks