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I've tried Troubleshooting Mode but it only recommends "Clear Startup Cache" and when I click it to reboot the program Thunderbird stills fails to load the Inbox file and Troubleshooting Mode again recommends the same "Clear Startup Cache" as a remedy. Not sure what to do to get Inbox file loaded in program. BTW the program does download new emails to the Inbox file but program is unable to load the file. During Thunderbird program restart the message at the bottom left of Thunderbird window is "Summarizing files for Inbox" which after 20 minutes program crashes ans asks for a reboot. Any corrective action recommendations is appreciated.

Thanks, Mike

I've downloaded Thunderbird and can see my main Gmail account but now need to add a second Gmail. Could someone please advise me how I go about this? Many thanks........Joe

The Local Folders location that I have set up for Thunderbird emails on my local computer does not stay persistent when I restart my computer. I am using Fedora 41 KDE linux as my OS. Is there a way to make sure that the local folders location does not need to be re-established every time I restart? Thanks!

Hi Thunderbird Support Team,

I recently installed the latest version of Thunderbird in a Hyper-V virtual machine and encountered the following message: " Approval required Mozilla Thunderbird This app requires your admin's approval to: Read and write access to mailboxes via IMAP. Read and write access to mailboxes via POP.

Allows the app to have the same access to mailboxes as the signed-in user via POP protocol.

This is a permission requested to access your data in xx Send emails from mailboxes using SMTP AUTH. Maintain access to data you have given it access to View users' basic profile"

This was functioning with the previous version of Thunderbird, but now my IT team requires additional information about what the app is trying to do with our Office 365 environment. The approval process is crucial because some apps may introduce security risks or seek extensive access to our Office 365 resources.

Could you please provide more detailed information on the permissions requested and the specific changes in this version compared to previous versions? This will help in getting the necessary approval from our IT team.

Thank you for your assistance.

Best regards, Jenny

Hi

I am getting the "Unable to Login at Server. Probably wrong configuration, username or password" message for my outlook and gmail accounts. My passwords and user names / mail address are correct. Thunderbird has tested the configurations and picked them up from the servers.

I have used the outlook app on my windows 11 system and have immediate success with the same credentials. I really don't want to use Outlook but am feeling forced to do so as there is no clear help on how to get Thunderbird to work. It has worked previously on the same laptop without any fuss.

Please help!

Hi all - I recently created two new Outlok.com email accounts.

I added them as new accounts in Thunderbird, using the new account add feature.

I used all Thunderbird IMAP recommended settings, and got a notification indicating I successfully added the accounts with no errors.

I see the new accounts listed under the unified inbox, however, none of the emails for those accounts are showing.

I followed the same process I did for prior my other Outlook accounts, which worked fine and are populating mails correctly.

Its as if something has either changed with Thunderbird, or Outlook.

Let me know if you have a way to resolve this.

I'm installing Thunderbird in a new computer and want to add "Subject", "Correspondents", "Date" and "Size" columns for the Inbox. How can I do that?

I read somewhere that "Columns" is listed under "View" but it's not.

Thanks for any help.

Thanks

Running Win10 - Thunderbird 128.5.2 My Thunderbird app is associated with 5 Gmail accounts. Configured to: IMAP Mail Server Port: 993 Connection Security: SSL/TLS Authentication Method: OAuth2

Problem: When I launch Thunderbird and subsequently attempt to open a message in an Inbox, Thunderbird starts downloading over 400 messages. It attempts to download the same 400+ messages every time it's launched. Attempts to navigate within Thunderbird while the downloads occur result in "Thunderbird not responding" making the app useless.

Mitigation attempt: I've reinstalled Thunderbird from the Thunderbird site, but it did not fix the problem.

Anyone else have this problem? What's the fix?

Thank you for your reply.

hallo, ich kann mein zweites Email Konto nicht einrichten. Als Fehlermeldung erhalte ich die Antwort, dass das Passwort falsch ist. Das ist aber Quatsch, bei Telekom https://email.t-online.de funktioniert es. Grüße S. Kupp

Hope you can help I am getting repeated failures on Thunderbird 128.4.3esr (64-bit) Saving to Sent folder using IMAP the failures happen repeatedly on separate email addresses on separate domains

Luckily I have the option to SAVE each email to Local - Root directory/Sent-{email_address)

Sometime Thunderbird crashes and generates a Log file which gets sent to Support

Otherwise I have to re-start Thunderbird to get it to save again (Saving to Sent IMPA folder) Computer is Win10 The only add on is the British English Dictionary (Darmouth) from the Thunderbird Add ons

This is the latest Error Log from the error Console application

21:31:35.947 1734471095947 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons 21:31:39.072 readUpdateConfig: Unable to read app update configuration file. Exception: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]

   getConfigFilePath resource://gre/modules/UpdateUtils.sys.mjs:154
   readUpdateConfig resource://gre/modules/UpdateUtils.sys.mjs:839

UpdateUtils.sys.mjs:865:15 21:31:39.074 readUpdateConfig: Unable to read app update configuration file. Exception: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]

   getConfigFilePath resource://gre/modules/UpdateUtils.sys.mjs:154
   readUpdateConfig resource://gre/modules/UpdateUtils.sys.mjs:839

UpdateUtils.sys.mjs:865:15 21:31:39.845 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.sys.mjs:28 21:31:39.846 Uncaught NS_ERROR_XPC_GS_RETURNED_FAILURE: ServiceManager::GetService returned failure code:

   showWhatsNewPage chrome://messenger/content/specialTabs.js:1034
   openSpecialTabsOnStartup chrome://messenger/content/specialTabs.js:740
   onLoad chrome://messenger/content/messenger.js:174

specialTabs.js:1034 21:31:40.079 1734471100079 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 21:31:40.080 1734471100080 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled 21:32:36.901 1734471156901 Toolkit.Telemetry WARN TelemetryController::_delayedInitTask - saveUninstallPing failed: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/TelemetryStorage.sys.mjs :: getUninstallPingPath :: line 112" data: no] Stack trace: getUninstallPingPath()@resource://gre/modules/TelemetryStorage.sys.mjs:112 removeUninstallPings()@resource://gre/modules/TelemetryStorage.sys.mjs:2035 saveUninstallPing()@resource://gre/modules/TelemetryStorage.sys.mjs:2022 saveUninstallPing()@resource://gre/modules/TelemetryStorage.sys.mjs:368 saveUninstallPing()@resource://gre/modules/TelemetryControllerParent.sys.mjs:738 setupTelemetry/this._delayedInitTask<()@resource://gre/modules/TelemetryControllerParent.sys.mjs:887 21:38:37.691 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.sys.mjs:28 21:38:38.629 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.sys.mjs:28 21:38:38.629 NS_ERROR_XPC_GS_RETURNED_FAILURE: ServiceManager::GetService returned failure code:

   defineLazyServiceGetter resource://gre/modules/XPCOMUtils.sys.mjs:140
   updateIsAtLeastAsOldAsReadyUpdate resource://gre/modules/UpdateService.sys.mjs:1963
   #selectUpdate resource://gre/modules/UpdateService.sys.mjs:3639
   selectUpdate resource://gre/modules/UpdateService.sys.mjs:3775

AppUpdater.sys.mjs:149:17 21:43:29.176 Unknown property '-moz-border-radius'. Declaration dropped. codemirror.css:244:22

I've been (mostly happily until 2 yrs ago) with Eudora. My usage model is to keep all (saved) email locally (20 yrs archive), access via POP. Unfortunately, the evolution of HTML, iso character sets, etc has been forcing me to move on. I tried TB about 2 yrs ago and abandoned the project for lack of time and urgency. I'm trying again, but now very serious. Anyway, I set up an install and did basic tests - all ok. But I can't seem to find config options to customize. I found some option to set my mail store to a folder of my choice (away from the system root -- C:\ - i use windows 10-11.) to something like E:\docs\tb. It created inbox, trash etc. right there. My previous install attempt (2 yrs ago) created these in a subfolder named for the email account (eudora calls 'personalities'). I do want to use multiple accounts each in their own 'garden', not in the same inbox, outbox, etc.. I can't find where to configure this - I can't even find how to configure my earlier choice to store them on E:. What am I missing? On some settings for copies and folders, it offers (eg) Sent folder on <email account>. I presume this is particular to IMAP and not relevant to my current setup.

That's enough to get me started, but I would like to eventually migrate my Eudora archives to TB, so a pointer to docs on this would be appreciated.

Tnx, Tom

Thunderbird is our e-mail client. We have a number of e-mail addresses. On one of our computers we can receive but not send on one of our verizon.net e-mail accounts. All of the outgoing server information (except the username is the same for both accounts. When we try to send e-mail from the one account it just hangs and never sends (I eventually cancel sending). We are running Windows 11 Professional on the affected machine. Thunderbird is successfully managing e-mail from multiple e-mail providers. When I had time I looked on-line for solutions, nothing I found worked. Any assistance will be greatly appreciated.

Like a number of others, I'm getting a lot of IMAP errors when sending email or moving it between folders. It seems like the IMAP connection is lost after 15-30 minutes and the only way to recover is restarting Thunderbird.

This is happening with Pair.com-hosted email in my case, and does not happen with Seamonkey. It's only been a problem with Thunderbird.

When the fault is triggered when sending email, the outbound message gets hung on the "Copying message to sent folder" step. Looking at TCPView, I'm not seeing any TCP connections from Thunderbird to the IMAP server:

thunderbird.exe 22264 TCP Altais 60613 localhost 60614 ESTABLISHED 2,227 2,227 thunderbird.exe 22264 TCP Altais 60614 localhost 60613 ESTABLISHED 2,227 2,227

If I hit cancel to escape, I get the message: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-Personal Account (IMAP).". If I then save to the local folder, moving it from there to the IMAP Sent folder fails until I restart Thunderbird.

Hello all,

I'm having trouble with a new Thunderbird install on a Win10 Pro PC laptop. I had to reinstall a perfectly working version due to a security upgrade/new profile at work.

The problem is that when adding multiple email accounts, the three accounts that are using the same service provider, i.e. @xfinity.com will install and validate properly, however the account inboxes all copy the Inbox content of the primary account and won't bring up the content from the individual account. I've added the accounts the same way as always (IMAP) and all of the server settings are correct for each individual account. Any idea why they're duplicating the primary account would be very helpful. TIA! (Install version 128.5.2esr (64-bit))

I recently applied the latest update and now I can see all the message headers up to the update, but no new ones. The headers displayed do not have any messages attached. I have confirmed that the problem is on this computer only as my laptop which does not as yet have the latest update applied, works as normal in terms of new messages and old messages are also there. This problem only seems confined to my inbox. I have tried re-downloading my messages, checked all the settings and so forth and that works but still message bodies in the inbox. I have checked my password. I have used Thunderbird pretty much since it started (also Firebox has been my primary browser for many years and still is.

The other thing I did around this time was to install the Thunderbird app on my Android phone. As part of this I generated a QR code to copy settings etc over to the phone. 

I can see that I have my 2 account headers on the phone, but nothing else.

I cannot login to my email account. Yahoo changed things, I called and reset my password, and thru yahoo I can login to my email. But I want to use Thunderbird to login to my account. It keeps giving me the error message: login to account XXXXX"@frontier.com" failed. I tried reinstalling, but I can't perform a complete uninstall to get rid of the old settings? Some settings I want to keep, like the address book and message filters. Please fix