搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox not working at all.

  • 3 个回答
  • 1 人有此问题
  • 12 次查看
  • 最后回复者为 jbriordan

more options

Was deleting bloatware, being very careful of course. Somehow VCRUNTIME140_1.dll got deleted/corrupted. Firefox could not find the dll file. Found, and installed new dll file. I can download and run browser, but the bookmarks I have left after install don't work, starting Firefox in safe mode was no help. Trying to change profile, typing about:profiles in address bar does not take me anywhere. I have uninstalled and reinstalled Firefox many times, to no avail. I'm turning to you for help, suggestions please.

Was deleting bloatware, being very careful of course. Somehow VCRUNTIME140_1.dll got deleted/corrupted. Firefox could not find the dll file. Found, and installed new dll file. I can download and run browser, but the bookmarks I have left after install don't work, starting Firefox in safe mode was no help. Trying to change profile, typing about:profiles in address bar does not take me anywhere. I have uninstalled and reinstalled Firefox many times, to no avail. I'm turning to you for help, suggestions please.

被采纳的解决方案

  1. Enter this link: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
  2. From the section Visual Studio 2015, 2017 and 2019 download the following executable file: vc_redist.x64.exe
  3. Install this file
  4. Restart the computer and run Firefox
定位到答案原位置 👍 1

所有回复 (3)

more options

hello jb,

we dont know what version of windows you have.

did you look into the windows recycle bin and see if many of the files you deleted were still in limbo, that you could undelete?

did you also happen to use the FF sync feature?

do you also have the new MS browser called Edge installed?

more options

选择的解决方案

  1. Enter this link: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
  2. From the section Visual Studio 2015, 2017 and 2019 download the following executable file: vc_redist.x64.exe
  3. Install this file
  4. Restart the computer and run Firefox
more options

Thank you TyDraniu. After days of troubleshooting myself, you solved it in a matter of moments. Thanks again JR