搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Lost saved passwords on update to Version 44.00

  • 1 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 philipp

more options

After updating browser to fix other issues I discovered my password file is gone. Not one saved password in my system.

Nice job guys.

After updating browser to fix other issues I discovered my password file is gone. Not one saved password in my system. Nice job guys.

所有回覆 (1)

more options

hi jimbo3108, i am sorry for this issue - as it looks at the moment this happens for a small number of users with an unforeseen configuration, probably triggered by a preference set by the Norton Identity Safe addon. firefox developers are working on a mitigation for that problem as we speak, but unfortunately that can not help after the fact, when passwords are already lost.

do you have any form of backup of your firefox profile or your harddrive in available? if so, we can assist you in recovering any password data from there...