Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Acrobat Reader cannot open downloaded PDF

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 tshaftel

tshaftel
tshaftel
more options

I downloaded my PayPal monthly statement PDF and Acrobat Reader can't open it, saying it is an unsupported file type or damaged. This also happens when I download a new copy of an earlier monthly statement that Acrobat can opens just fine. If I download these same statements using the Chrome browser, Acrobat Reader opens them just fine. Acrobat was able to open PDFs I downloaded from two other websites.

So it appears to be a problem with PDFs requested from PayPal using Firefox. I was unable to find a way to post this issue on PayPal's website, so I am posting it here in case anyone else has had the probem and was able to resolve it.

I am using Firefox 80.0 (64-bit), on Windows 10 Pro version 2004 build 19041.450, installed on 8/22/2020.

I downloaded my PayPal monthly statement PDF and Acrobat Reader can't open it, saying it is an unsupported file type or damaged. This also happens when I download a new copy of an earlier monthly statement that Acrobat can opens just fine. If I download these same statements using the Chrome browser, Acrobat Reader opens them just fine. Acrobat was able to open PDFs I downloaded from two other websites. So it appears to be a problem with PDFs requested from PayPal using Firefox. I was unable to find a way to post this issue on PayPal's website, so I am posting it here in case anyone else has had the probem and was able to resolve it. I am using Firefox 80.0 (64-bit), on Windows 10 Pro version 2004 build 19041.450, installed on 8/22/2020.

被選擇的解決方法

Yes I did try opening in Firefox and it appeared to open Acrobat Reader, which failed to open the PDF--perhaps this is one of my settings somewhere.

I have to credit PayPal for getting back to me on a "we'll answer this chat when we can" delay. The suggestion was to do a custom transaction report and download the results as PDF. This worked. It would appear that PayPal's cookbook monthly statement download page is producing garbage when sending a PDF to Firefox, but their custom report feature is not. So let's close this thread as it is pretty clearly PayPal's problem.

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You might have saved an error page or another HTML page.

Did you try to open the file in a Firefox tab ?

tshaftel
tshaftel 提出問題者
more options

選擇的解決方法

Yes I did try opening in Firefox and it appeared to open Acrobat Reader, which failed to open the PDF--perhaps this is one of my settings somewhere.

I have to credit PayPal for getting back to me on a "we'll answer this chat when we can" delay. The suggestion was to do a custom transaction report and download the results as PDF. This worked. It would appear that PayPal's cookbook monthly statement download page is producing garbage when sending a PDF to Firefox, but their custom report feature is not. So let's close this thread as it is pretty clearly PayPal's problem.