It pisses me off that Adobe still bundles crapware with Flash and other products. Same for Java with that stupid Ask.com toolbar.
Rant mode off.

You can reset your new tab page through about:config

• Go to about:config from your Address Bar
• Click the I'll be careful, I promise! button to continue
• Search for "browser.newtab.url"
• Right click it then click Reset.
• Restart Firefox and try to open a new tab. It shows either show "about:blank" or "about:newtab"

when I right clicked on browser.newtab.url, "reset" was in grey and not selectable

Hmm, I think I know what's going on.

Can I have your troubleshooting information?

• Go to Help > Troubleshooting Information > Copy text to clipboard and paste (CTRL + V/Command + V) your response into a new reply.

Application Basics

Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: MySearchDial Version: 9.5.5.1 Enabled: true ID: {ad9a41d2-9a49-4fa6-a79e-71a0785364c8}

Name: BullGuard Safe Browsing Version: 2.1 Enabled: false ID: antiphishing@bullguard

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 dom.mozApps.used: true extensions.lastAppVersion: 28.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1398158662 places.history.expiration.transient_current_max_pages: 79634 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1397650012

Graphics

Adapter Description: AMD Radeon HD 8570D Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 Device ID: 0x990e Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 10-8-2013 Driver Version: 13.152.1.8000 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8570D Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5

unfortunately, off to work now, back in 8 hrs...

Lawrence, it's no problem. You can try the things later.

Looks like MySearchDial is still enabled in your Extensions list. You should remove that.

• Click the Waterfox button, go to Add-ons > Extensions
• Click Remove for MySearchDial

If that still doesn't work, you can create a new profile and transfer all of your existing bookmarks/passwords/etc into the new profile. Seeing as you have little to no extensions installed and they are easily installable again. I'll put your extension below to download after installing the new profile

• Name: BullGuard Safe Browsing Version: 2.1 Enabled: false ID: antiphishing@bullguard (nevermind this is disabled)

You can use the below link to create a new profile

• How to create a new profile for Firefox using Profile Manager

You can also transfer all of your existing personal information over as well into the Firefox Profile Folder

• This link shows you how to get into your Profile Folder
• This link shows you what each file holds and which ones you want to copy over

Usually, most users only want their bookmarks and passwords and that's fine

• places.sqlite (Bookmarks & Browsing History)
• key3.db - This file stores your key database for your passwords. To transfer saved passwords, you must copy this file along with the following file: signons.sqlite (Saved passwords)

this may be a dumb question, but what's the Waterfox button?

Found it!

Seems to have solved the problem - Thanks for your help