Çökme sırasında aldığınız bir hata mesajı var mı?

AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4358 AdapterSubsysID: 390417aa AdapterVendorID: 0x8086 Add-ons: wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,yandex%40search.mozilla.org:1.0,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 119209984 BreakpadReserveSize: 83886080 BuildID: 20200908210243 CPUMicrocodeVersion: 0x21 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1600261473 Email: nazmi.aytekin12@gmail.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1600153078 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"IntelVPGSigning2014":["igdusc32.dll","igd10iumd32.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["InputHost.dll","dxgi.dll","OneCoreUAPCommonProxyStub.dll","DXCore.dll","policymanager.dll","ntshrui.dll","explorerframe.dll","twinapi.dll","d2d1.dll","Windows.UI.dll","DWrite.dll","dcomp.dll","msacm32.dll","ondemandconnroutehelper.dll","AudioSes.dll","wdmaud.drv","winmmbase.dll","msvcp110_win.dll","Bcp47Langs.dll","twinapi.appcore.dll","iertutil.dll","urlmon.dll","secur32.dll","ntasn1.dll","ncrypt.dll","WindowManagementAPI.dll","Windows.Globalization.dll","MMDevAPI.dll","midimap.dll","mscms.dll","dbghelp.dll","msacm32.drv","sfc_os.dll","mpr.dll","dbgcore.dll","cscapi.dll","pcacli.dll","winnsi.dll","linkinfo.dll","xmllite.dll","MpOAV.dll","amsi.dll","npmproxy.dll","devobj.dll","mlang.dll","wininet.dll","netprofm.dll","dhcpcsvc6.DLL","msasn1.dll","umpdc.dll","powrprof.dll","WinTypes.dll","srvcli.dll","CoreMessaging.dll","CoreUIComponents.dll","rsaenh.dll","cryptsp.dll","textinputframework.dll","uxtheme.dll","edputil.dll","BCP47mrm.dll","wscapi.dll","webauthn.dll","dwmapi.dll","ColorAdapterClient.dll","d3d11.dll","usp10.dll","avrt.dll","cabinet.dll","wsock32.dll","ksuser.dll","dataexchange.dll","winsta.dll","ntmarta.dll","winhttp.dll","propsys.dll","comctl32.dll","winmm.dll","sspicli.dll","FWPUCLNT.DLL","rasadhlp.dll","winrnr.dll","dnsapi.dll","mswsock.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","dhcpcsvc.dll","kernel.appcore.dll","IPHLPAPI.DLL","version.dll","profapi.dll","wldp.dll","windows.storage.dll","CRYPTBASE.DLL","wtsapi32.dll","userenv.dll","combase.dll","ucrtbase.dll","wintrust.dll","kernel32.dll","shlwapi.dll","imm32.dll","oleaut32.dll","msvcp_win.dll","gdi32.dll","nsi.dll","user32.dll","msctf.dll","clbcatq.dll","ws2_32.dll","bcryptPrimitives.dll","imagehlp.dll","KERNELBASE.dll","gdi32full.dll","ole32.dll","psapi.dll","shell32.dll","msvcrt.dll","cfgmgr32.dll","setupapi.dll","sechost.dll","win32u.dll","rpcrt4.dll","advapi32.dll","bcrypt.dll","SHCore.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","libgpg-error-0.dll","libgcrypt-20.dll","rnp.dll","nss3.dll","libotr-5.dll","libssp-0.dll","nssckbi.dll","freebl3.dll","mozglue.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","softokn3.dll"]} MozCrashReason: MOZ_CRASH(OOM) Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1292, AdapterSubsysID2: 390417aa, AdapterDriverVersion2: 25.21.14.2531FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+4 OOMAllocationSize: 1024 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 4616 StartupCrash: 0 StartupTime: 1600256868 TelemetryEnvironment: 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AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4358 AdapterSubsysID: 390417aa AdapterVendorID: 0x8086 Add-ons: wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,yandex%40search.mozilla.org:1.0,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 119209984 BreakpadReserveSize: 83886080 BuildID: 20200908210243 CPUMicrocodeVersion: 0x21 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1600261473 Email: nazmi.aytekin12@gmail.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1600153078 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"IntelVPGSigning2014":["igdusc32.dll","igd10iumd32.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["InputHost.dll","dxgi.dll","OneCoreUAPCommonProxyStub.dll","DXCore.dll","policymanager.dll","ntshrui.dll","explorerframe.dll","twinapi.dll","d2d1.dll","Windows.UI.dll","DWrite.dll","dcomp.dll","msacm32.dll","ondemandconnroutehelper.dll","AudioSes.dll","wdmaud.drv","winmmbase.dll","msvcp110_win.dll","Bcp47Langs.dll","twinapi.appcore.dll","iertutil.dll","urlmon.dll","secur32.dll","ntasn1.dll","ncrypt.dll","WindowManagementAPI.dll","Windows.Globalization.dll","MMDevAPI.dll","midimap.dll","mscms.dll","dbghelp.dll","msacm32.drv","sfc_os.dll","mpr.dll","dbgcore.dll","cscapi.dll","pcacli.dll","winnsi.dll","linkinfo.dll","xmllite.dll","MpOAV.dll","amsi.dll","npmproxy.dll","devobj.dll","mlang.dll","wininet.dll","netprofm.dll","dhcpcsvc6.DLL","msasn1.dll","umpdc.dll","powrprof.dll","WinTypes.dll","srvcli.dll","CoreMessaging.dll","CoreUIComponents.dll","rsaenh.dll","cryptsp.dll","textinputframework.dll","uxtheme.dll","edputil.dll","BCP47mrm.dll","wscapi.dll","webauthn.dll","dwmapi.dll","ColorAdapterClient.dll","d3d11.dll","usp10.dll","avrt.dll","cabinet.dll","wsock32.dll","ksuser.dll","dataexchange.dll","winsta.dll","ntmarta.dll","winhttp.dll","propsys.dll","comctl32.dll","winmm.dll","sspicli.dll","FWPUCLNT.DLL","rasadhlp.dll","winrnr.dll","dnsapi.dll","mswsock.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","dhcpcsvc.dll","kernel.appcore.dll","IPHLPAPI.DLL","version.dll","profapi.dll","wldp.dll","windows.storage.dll","CRYPTBASE.DLL","wtsapi32.dll","userenv.dll","combase.dll","ucrtbase.dll","wintrust.dll","kernel32.dll","shlwapi.dll","imm32.dll","oleaut32.dll","msvcp_win.dll","gdi32.dll","nsi.dll","user32.dll","msctf.dll","clbcatq.dll","ws2_32.dll","bcryptPrimitives.dll","imagehlp.dll","KERNELBASE.dll","gdi32full.dll","ole32.dll","psapi.dll","shell32.dll","msvcrt.dll","cfgmgr32.dll","setupapi.dll","sechost.dll","win32u.dll","rpcrt4.dll","advapi32.dll","bcrypt.dll","SHCore.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","libgpg-error-0.dll","libgcrypt-20.dll","rnp.dll","nss3.dll","libotr-5.dll","libssp-0.dll","nssckbi.dll","freebl3.dll","mozglue.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","softokn3.dll"]} MozCrashReason: MOZ_CRASH(OOM) Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1292, AdapterSubsysID2: 390417aa, AdapterDriverVersion2: 25.21.14.2531FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? 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Bunlar sanırım çökme raporlarınız. "bp-" ile başlayan rapor numaralarını paylaşabilir misiniz?

Çökmeye yol açan e-postaların belli bir özelliği var mı yoksa rastgele mi çökme yaşanıyor?

Merhaba,

evet bunlar çökme raporu. bp- ileyen başlayan bir rapor görüntüleyemiyorum.

Sorunu tanılayıp çözmemize yardımcı olmak için bize bir çökme raporu gönderebilirsiniz. ibaresi çıkıyor ayrıntılara baktığım yukarıdaki log mesajı yer alıyor.

genelde birkaç gün önce görüştüğüm ve yoğun konuşma olan maillerde hatta 1 mailde sorun oluşuyor.

Menü > Yardım > Sorun giderme bilgileri > Son 3 günün çökme raporları başlığı altında "Tüm çökme raporları" linkini göreceksiniz. Rapor numaraları orada görünüyor olmalı.

15 dk önce son oluşan rapor bp-a79f5b47-ff05-4282-93f5-1df580200917

Maalesef hata raporundan sorunun kaynağını belirleyemedim.

https://www.thunderbird.net/tr/thunderbird/beta/all/ adresinden beta sürümünü indirip kurmayı dener misiniz? Belki tespit edilmiş ve betada giderilmiş bir sorunla karşılaşıyor olabilirsiniz.

yıllardır kullanıyorum ilk kez böyle bir sorun yaşadım. Birçok mail adresimde ekli şuan beta sürümü indirip kurmam mevcut kurulumu bozar mı?

Thunderbird Beta'yı kurduğunuzda yeni ve boş bir profil oluşturulur. Eski Thunderbird'ü eski profilinizle kullanmaya devam edebilirsiniz.

İsterseniz deneme amacıyla eski profil dosyalarınızı yenisinin içine kopyalayabilirsiniz. Windows+R tuşlarına basıp %APPDATA%\Thunderbird\Profiles\ yazarak profil klasörlerine ulaşabilirsiniz. Her ihtimale karşı mevcut klasörleri yedeklemenizi öneririm.