Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox will not start. I fresh installed. Tried opening with adminstrative status.

  • 1 antwoord
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur FredMcD

Sandi
Sandi
more options

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kaspersky and tried to start Firefox. I am running Windows 10 on a new Asus laptop. My daughter has a new laptop running Windows 10 and Kaspersky and she's not having a problem. I can't click on the "Automatically add" link because I'm in Edge. I can't start Firefox.

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kaspersky and tried to start Firefox. I am running Windows 10 on a new Asus laptop. My daughter has a new laptop running Windows 10 and Kaspersky and she's not having a problem. I can't click on the "Automatically add" link because I'm in Edge. I can't start Firefox.

All Replies (1)

FredMcD
FredMcD
more options

As a test, disable Kaspersky.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?