Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My firefox keeps crashing. I've copied and pasted the last few crash reports below. I'd appreciate any help to sort out this annoying problem.

  • 4 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur cor-el

more options

bp-e32abedd-9462-4f22-b0de-8c7e52160310 10-Mar-16 4:32 PM bp-5f700f42-34ca-4b65-8a18-261c52160309 09-Mar-16 3:38 PM bp-a0b59889-ea3e-47e6-8662-27ca02160309 09-Mar-16 11:39 AM bp-9f7591b8-c149-49c7-a1bb-39ab62160303 03-Mar-16 10:53 AM bp-e3c23105-bb0b-48db-8137-a28f62160218 18-Feb-16 10:47 AM bp-e6d5f3e1-b740-40a5-b7ab-f300f2160218 18-Feb-16 10:45 AM bp-01a931b4-07e4-4483-aa29-85e2d2160218 18-Feb-16 10:40 AM

bp-e32abedd-9462-4f22-b0de-8c7e52160310 10-Mar-16 4:32 PM bp-5f700f42-34ca-4b65-8a18-261c52160309 09-Mar-16 3:38 PM bp-a0b59889-ea3e-47e6-8662-27ca02160309 09-Mar-16 11:39 AM bp-9f7591b8-c149-49c7-a1bb-39ab62160303 03-Mar-16 10:53 AM bp-e3c23105-bb0b-48db-8137-a28f62160218 18-Feb-16 10:47 AM bp-e6d5f3e1-b740-40a5-b7ab-f300f2160218 18-Feb-16 10:45 AM bp-01a931b4-07e4-4483-aa29-85e2d2160218 18-Feb-16 10:40 AM

All Replies (4)

more options

Please up to date your Firefox browser- http://www.mozilla.org/en-US/firefox/new/

more options

atidxx32.dll ATI graphics drivers are "red flagged" in each of the crash reports.

Check for updated video / graphics drivers for that computer.

more options

If files are red flagged in the modules list then this only means that the crash server doesn't have the symbol files for this DLL version. It is quite possible that you have a newer version and that no one has uploaded the new symbol files yet.

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.