Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Tried all solutions in above article but did not work, when I tried to install newest version over old I got error message 404.

  • 3 antwoorde
  • 4 hierdie probleem
  • 4 views
  • Laaste antwoord deur Wayne Mery

more options

I am trying to update Thunderbird V.38 to V.45. I get the error message "Software Update Failed The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again." I followed the instructions in your help section, nothing worked. I thought I would finally accomplish this task by using the "Last Resort" of downloading V.45 over V.38. Not so!...when I tried I got the error message "error 404". What is my problem?

I am trying to update Thunderbird V.38 to V.45. I get the error message "Software Update Failed The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again." I followed the instructions in your help section, nothing worked. I thought I would finally accomplish this task by using the "Last Resort" of downloading V.45 over V.38. Not so!...when I tried I got the error message "error 404". What is my problem?

Gekose oplossing

I had tried twice from the mozilla.org to download v.45...went back and tried it again and it worked, but it was not v.45...still v.38. I guess it is too soon to upgrade to v.45 as it was released only yesterday...thanks for trying to help! I am usually my worst enemy and this is no exception....

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options
Not so!...when I tried I got the error message "error 404".

When you tried what exactly?

more options

Gekose oplossing

I had tried twice from the mozilla.org to download v.45...went back and tried it again and it worked, but it was not v.45...still v.38. I guess it is too soon to upgrade to v.45 as it was released only yesterday...thanks for trying to help! I am usually my worst enemy and this is no exception....

more options

Yes, the update is not quite ready