Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Paul

hhit
hhit
more options

Firefox crashes as soon as it's started - we start the crash reporter right away without seeing the Firefox window. I don't see it running in the background. The PC was rebooted but that hasn't helped. i tried creating a new Firefox profile but that changed nothing. Firefox was clean-installed but that hasn't helped. We've tried starting Firefox in safe mode but it continues to crash at startup. My crash report id is bp-006e05cc-45d8-482f-92e8-9a52a2170206.

Firefox crashes as soon as it's started - we start the crash reporter right away without seeing the Firefox window. I don't see it running in the background. The PC was rebooted but that hasn't helped. i tried creating a new Firefox profile but that changed nothing. Firefox was clean-installed but that hasn't helped. We've tried starting Firefox in safe mode but it continues to crash at startup. My crash report id is bp-006e05cc-45d8-482f-92e8-9a52a2170206.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question and for providing that crash ID - really useful and helps us to find a solution.

I have had a look at that report, and I believe that the crash is being caused by the Websense software you are using not being quite up to date. You can read more about this, together with a couple of suggested solutions here.

I hope this helps, but if not, please come back here and we can look into a different solutions for you.