Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird OUTAGE? April 2019

more options

I am receiving new email on my Android phone but get a "failed to connect to server" on BOTH my office computer (on Optimum) and my home computer (on XFinity)

I am receiving new email on my Android phone but get a "failed to connect to server" on BOTH my office computer (on Optimum) and my home computer (on XFinity)

All Replies (1)

more options

Hi redbankcharlie, Thunderbird uses your Account Settings to connect directly to Xfinity. There is no intermediary connection through Mozilla.

Are you aware of any changes in how Xfinity requires mail programs to connect?

Could you compare setting between Thunderbird and your Android mail client to see whether there are any obvious difference?