Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Firefox does not stop to reset, it's the second time in 4 days

more options

for example, yesterday I was on Youtube quietly, and my Firefox crash and ask me to restart it in safe mode or refresh, and when I click refresh, it's down to all my data that have been removed, fortunately I use often firefox sync but that does not save all my data ...

for example, yesterday I was on Youtube quietly, and my Firefox crash and ask me to restart it in safe mode or refresh, and when I click refresh, it's down to all my data that have been removed, fortunately I use often firefox sync but that does not save all my data ...

All Replies (1)

more options

When you refresh Firefox, an Old Firefox Data folder is added to your desktop, which you can use to [[Recovering important data from an old profile#w_copying-files-between-profile-folders|recover missing data].

Hope this helps.