Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After reinstalling Windows and Firefox, my device is no longer recognized as the same.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur jendevi1

more options

Hello Frefox-Community, I had to reinstall windows and Firefox. I was logged into my Firefox account and tab and bookmark synchronization was enabled. After the reinstallation the PC is not recognized as the original device even though it has the same name and user login. The tabs and bookmarks are not synchronized and restored. How can I merge the data or change the devices in Firefox? Best, Phil

Hello Frefox-Community, I had to reinstall windows and Firefox. I was logged into my Firefox account and tab and bookmark synchronization was enabled. After the reinstallation the PC is not recognized as the original device even though it has the same name and user login. The tabs and bookmarks are not synchronized and restored. How can I merge the data or change the devices in Firefox? Best, Phil
Aangehegde skermkiekies

Gewysig op deur jendevi1

All Replies (2)

more options

Sync synchronizes among running devices, so it obviously can't sync from your old installation. If you have any other devices, then you can still restore, otherwise you have destroyed your data.

If your profile is important to you, you should make periodic backups, as Sync is not a backup solution.

more options

So this means my bookmarks are lost? (Tabs I can restore by accessing the sync options.) That's a shame. It should be key of a sync function to be capable to restore and merge data out of existing profiles.