Message from HP about problem with firefox.
Can you resolve this message that comes from HP when I use their performance cleaning app: [E1]could not find a path 'C:\users\Any L-------on\appdata\local\mozilla\firefox\ profiles\yrt81nimdefault-1619617902641\cache2'.
I am concerned that this may be why the computer has become so slow
Thanks
All Replies (3)
We do not recommend using other programs to clean Firefox because they could corrupt the files. Also, the browser can clean itself.
Type about:preferences#privacy<enter> in the address box.
The button next to History, select Use Custom Settings.
Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.
Can we see the app and the message? Is the app from HP?
That looks like the path to the Firefox disk cache. It is not advised to use external software to cleanup Firefox data stored in the profile folder as this can lead to corruption. Best is to use built-in means to cleanup your personal data.
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Firefox uses two locations for the Firefox profile folder. One location for your personal data (e.g. bookmarks) and another location for temporary files like the disk cache, so make sure to look in the correct location.
Location used for the main profile that keeps your personal data (Root Directory on about:profiles).
- C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>
Location used for the disk cache and other temporary files (Local Directory on about:profiles).
- C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>