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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Downloading Firefox

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Had Firefox on pc for a number of years however recently it failed to load. I uninstalled it and attempted to re- download it however the download gets stuck at the initial stage, reads now installing, a white bar appears but nothing further happens ! I can leave it downloading for half an hour and nothing. If I close the download Firefox appears to be installed however when I open the browser there's just a page with blank white boxes where the headers should be. Not sure why this is happening as Edge works fine. Any help would be appreciated.

Had Firefox on pc for a number of years however recently it failed to load. I uninstalled it and attempted to re- download it however the download gets stuck at the initial stage, reads now installing, a white bar appears but nothing further happens ! I can leave it downloading for half an hour and nothing. If I close the download Firefox appears to be installed however when I open the browser there's just a page with blank white boxes where the headers should be. Not sure why this is happening as Edge works fine. Any help would be appreciated.

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What site did you download Firefox from? That way others can see or verify what the issue is? And what Browser are you using to download Firefox?

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Instead of the small online stub installer, you should try the full offline setup instead.

https://www.mozilla.org/firefox/all/#product-desktop-release

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Thanks for the replies, downloaded from the weblink but it opens with a blank page (all white) with the task bar etc where it should be and a circle indicating its thinking about opening. If I wait a short while and click on the screen I get a popup message ... Firefox is not responding.

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Boot the computer in Windows Safe Mode with network support to see if that has effect.

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":