Hi

Do you have ZoneAlarm installed on your computer?

yes, i turned off the anti-key logger and restarted

This is an issue that we are aware of and are looking into. I understand that there may be an update available for ZoneAlarm that may help resolve this.

running newest version available 4.0.148.0

Okay, thank you. We are still looking into this and should be able to come back to you when we have a resolution.

If you use ZoneAlarm security software then this is likely a problem with its Anti-Keylogger feature as in 116 the ZoneAlarm icsak.dll that makes this Anti-Keylogger feature work properly in Firefox is blocked in Firefox 116 on Windows because it is causing crashes. For now you can try to update ZoneAlarm or disable the ZoneAlarm Anti-Keylogger feature.

• /questions/1420073 Keyboard single inputs randomized

This is being investigated (bug 1847033) and will be fixed in a Firefox 116 dot release by removing the block for icsak.dll (scheduled for 116.0.2).

I posted the following to support.zonealarm.com/hc/en-us/requests/210190?page=1 Anti-key stroke logger will not allow me to type in FireFox browser. You know this problem. I am going to do an uninstall / reinstall Extreme security to fix. Turning off anti-keystroke logger solves the problem. And why no live chat???

Submitted from: https://support.zonealarm.com/hc/en-us Avatar mak9454 Today at 15:52

Further info for Request #210190 ZoneAlarm Extreme Security version: 15.8.211.19229 ZoneAlarm license key: 8atgp Vsmon version: 15.8.126.19208 Driver version: 15.2.55.19113 Anti-Virus engine version: 8.9.3.1319 Anti-Virus signature DAT file version: 1459963680 Anti-Ransomware engine version: 1.001.1374 Windows 10 Avatar mak9454 Today at 16:10

Update on Request #210190 Uninstalled and reinstalled ZA Extreme Security and no improvement. Same with Firefox. Turning off anti-keystroke logger from ZA -Web and Privacy-Anti-Keylogger solves the problem. Running ZA ES on Windows 8 and Windows 10 computers without problem. Had this problem on Win 10 laptop and this Win 10 Desktop in the past with a reboot of computer solving the problem. Not this time. Win 8 computer running ZAES 15.4.062.17802 Never a problem Win 10 computer running ZAES 15.8.113.18768 Clears with reboot of computer

Same issue is covered under "typing does not match keyboard" with additional replys

Hi

Thank you for your patience while we have been looking into this issue. We have issued an update to Firefox that is expected to fix this problem. Please make sure that you have version 116.0.2 of Firefox installed on your device.

For help updating, please see: https://support.mozilla.org/en-US/kb/update-firefox-latest-release#

Thank you.