When I go to download and view a pdf file, firefox comes up as the default program and does not allow me to download and view via pdf/adobe. I do have the latest version of both adobe and firefox installed
When I try to download and view a pdf file, firefox comes up as the default download program which does not allow me to view the pdf file, and adobe is not one of the programs available. I have the latest version of both firefox and adobe.
This happened
Every time Firefox opened
== not sure
All Replies (2)
1. You DO NOT have the Adobe Reader plug-in for Firefox (aka Adobe PDF Plug-in for Firefox) installed OR it is disabled in Tools > Add-ons > Plug-ins (look for Adobe Acrobat or Adobe Reader or Adobe PDF); it is not in your list of plug-ins. In Start > Programs, do you see anything for Adobe Reader? If not, then you do not have Adobe Reader installed.
2. Check your settings for "Adobe Acrobat Document" (and other "Adobe Acrobat..." entries) in Tools > Options > Applications. It SHOULD NOT be set for "Firefox", but for a program that can read Adobe .pdf files. If those file types/content types are not listed there, you need to install Adobe Reader; see the instructions for installing below. Also see: http://support.mozilla.com/en-US/kb/Options+window+-+Applications+panel http://support.mozilla.com/en-US/kb/Managing+file+types http://kb.mozillazine.org/File_types_and_download_actions
Install/Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox): your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader You may be able to update from the Adobe Reader installed on your system instead of going to the Adobe site and downloading. Start > Program Files, find and click Adobe Reader to open, click Help, click Check for Updates. If you go to the Adobe site to download the current Adobe Reader: -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) ~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~ -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
- NOTE: On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
- NOTE for IE: Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer.
- Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:AND~~ How do I edit options to add Adobe to the list of allowed sites
Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
Update Java: your ver. 1.6.0.15; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: Updating Java Do the update with Firefox closed.
See this KB article: https://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox