How can I upgrade to Firefox 3.6.6 if I cannot open the browser of my current 3.5.10 version?
I can't open my Firexox browser and as I understand, upgrading to a new ff version will fix this problem and keep my settings and bookmarks as well. But how do I upgrade if I can't open my browser?
Alternately I could create a new profile of my current FF version and transfer my settings, but I have to close my current FF session which I can't do without accessing my browser which in turn won't open.
Either way I'm in a catch-22. Is there a solution for either issue?
This happened
Every time Firefox opened
User Agent
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.5; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
All Replies (2)
First, try to determine the reason that Firefox 3.5.10 is hanging or not starting. Since you did not specify, you will need to read some of the following to determine hanging or starting; hanging usually gives you an error message when you try to start Firefox. See below. If you install Firefox 3.6.6 over the top of 3.5.10 and the cause of the hanging or not starting is one or more extensions or plugins or some other cause, Firefox 3.6.6 may experience the same problem.
Kill Application In Task Manager, does firefox.exe show in the Processes tab? See: Kill Application
Causes and solutions for Firefox hanging at exit: Firefox hangs or is not responding - How to fix Firefox hangs at exit "Firefox is already running but is not responding" error - How to fix
Safe Mode You may need to use Diagnose Firefox issues using Troubleshoot Mode (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
See: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems Troubleshoot and diagnose Firefox problems
If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling one at a time until the problem reappears. You MUST close and restart Firefox after EACH change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
Well, it appears that I solved the issue by using a step from "Kill Application: Going to the task manager and ending "Firefox.exe.
After I did this and clicked on the Firefox icon, FF started with no problem.
Thank you, TXGUY!