Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur the-edmeister

more options

Question I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

Question I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

All Replies (1)

more options

Sounds as if you are trying to create a new Sync account. You need to treat that software reload as a new device for purposes of Sync.

https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync#w_add-another-computer