I updated firefox last night and I can't get t to open. HELP!!! All my saved searches for study are on there so I don't want to download a whole new version. Any ideas on what I can do to sort this out?
Firefox has been asking me to update, and it changed its look so I thought I had updated by accident, but it hadn't so I clicked the update now button and eventually closed computer. Today it won't open from the shortcut or through the main menu. I am now using google chrome to send this but I really need all my bookmarks, and passwords on my existing but not working version of firefox. Can you help please? Kerryn
All Replies (5)
This article maybe help to you
I don't know where to find these things to check . Any ideas?
" Check virtualization settings and clear the virtual cache, if there is some, of your Internet Security software."
Does this means my anti-virus software?? It doesn't seem to have virtualisation setting or virtual cache.
Make sure your Firewall configured properly? I suggest you to run clean install
- get fresh installer from getfirefox.com
- remove Firefox via control Panel and uncheck remove all personal data before uninstall
- then run installer
Do you have Internet Security Software turned on in your Internet Explorer?
I turned mine off, as I have Norton AV. Go into Internet Explorer and check to see if you have that on and try turning that off...and then try to get back onto FF. You may have to restart your computer, I'm not sure, as I'm not a techie. I just know that the Internet Security Software clashed with my Norton AV.
Good luck!!!
Donna
PS Go with the user's suggestion above me, sounds the right way to go...thank God for the techies, eh? :)
Gewysig op deur astrocatlady