Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I recently "upgraded" to v7, but in the process have lost bookmarks, persona, etc.

  • 1 antwoord
  • 1 het hierdie probleem
  • Laaste antwoord deur finitarry

michael.p.eldredge
michael.p.eldredge
more options

My previous version of Firefox (6 ?) would not open ... I kept getting error boxes saying something about an illegal application (sorry, didn't write down the whole message). When I opened IE, it would only let me open 2-3 tabs before giving me the "IE has experienced some problem and has to shut down". Once I got the Mozilla page open, IE would shut down anytime I tried to download Firefox. I finally (after more than a couple of dozen attempts) got the Mozzila page on, clicked the 'download' button for Firefox 7, and then actually got the set-up EXE file saved in my Program files. The first two times I tried to open my 'new' firefox, I got the same "illegal application" error. I would uninstall and try to down load again ... I finally "got a keeper", but then discovered I had lost bookmarks, add-ons, extensions.

My previous version of Firefox (6 ?) would not open ... I kept getting error boxes saying something about an illegal application (sorry, didn't write down the whole message). When I opened IE, it would only let me open 2-3 tabs before giving me the "IE has experienced some problem and has to shut down". Once I got the Mozilla page open, IE would shut down anytime I tried to download Firefox. I finally (after more than a couple of dozen attempts) got the Mozzila page on, clicked the 'download' button for Firefox 7, and then actually got the set-up EXE file saved in my Program files. The first two times I tried to open my 'new' firefox, I got the same "illegal application" error. I would uninstall and try to down load again ... I finally "got a keeper", but then discovered I had lost bookmarks, add-ons, extensions.

All Replies (1)

finitarry
finitarry
more options

Try downloading Firefox again. If the installer refuses to work, you can try a zip version.

Choose the language and choose the zip version.

Your profile is probably damaged. I suggest trying to recover your bookmark backups from the profile, save them elsewhere, then make a new profile and put the bookmark backups into the new profile.