Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After downloading version 9, the resonse is you are using an older version of firefox.

  • 1 antwoord
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur the-edmeister

more options

After I download version 9, a box appears with a clear list option which I check off. After that nothing happens. I see a firefox tab on top. When I access the tab it reminds me I am using an old version of firefox, which I thought I just installed. The question that appears upon agreeing to install firefox :Do you want to save this file? I answer yes. Perhaps I should cancel?

After I download version 9, a box appears with a clear list option which I check off. After that nothing happens. I see a firefox tab on top. When I access the tab it reminds me I am using an old version of firefox, which I thought I just installed. The question that appears upon agreeing to install firefox :Do you want to save this file? I answer yes. Perhaps I should cancel?

All Replies (1)

more options

The browser that you used to post here says this - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5

Did you actually install Firefox 9.0, or just download and save it?
https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Windows

If you look in the Help > About Firefox window and it says Firefox 9.0, your User Agent is "stuck" on the old version.
http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default