Firefox will not update to 12 from 8
Application Basics
Name Firefox
Version 8.0.1
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Extensions
Name
Version
Enabled
ID
ColorZilla 2.7 true {6AC85730-7D0F-4de0-B3FA-21142DD85326}
Firebug 1.9.2 true firebug@software.joehewitt.com
Html Validator 0.9.5.1 true {3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}
Web Developer 1.1.9 true {c45c406e-ab73-11d8-be73-000a95be3b12}
YSlow 3.1.0 true yslow@yahoo-inc.com
AVG Safe Search 12.0.0.1912 false {1E73965B-8B48-48be-9C8D-68B920ABC1C4}
AVG Security Toolbar 11.1.0.7 false avg@toolbar
Java Console 6.0.29 false {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA}
RealPlayer Browser Record Plugin 15.0.4 false {97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion 3
browser.startup.homepage www.google.co.uk
browser.startup.homepage_override.buildID 20120614114901
browser.startup.homepage_override.mstone 13.0.1
extensions.lastAppVersion 8.0.1
network.cookie.prefsMigrated true
places.database.lastMaintenance 1340965061
places.history.expiration.transient_current_max_pages 128825
privacy.donottrackheader.enabled true
privacy.sanitize.migrateFx3Prefs true
security.enable_java false
Graphics
Adapter Description NVIDIA GeForce 7600 GT (Microsoft Corporation - WDDM)
Vendor ID 10de
Device ID 0391
Adapter RAM 256
Adapter Drivers nvd3dumx,nvd3dum nvwgf2umx, nvwgf2um
Driver Version 8.15.11.8593
Driver Date 5-14-2009
Vendor ID (GPU #2) 000e
Device ID (GPU #2) 000e
Adapter RAM (GPU #2) Unknown
Adapter Drivers (GPU #2) Unknown
Driver Version (GPU #2) 7.1.542.0
Driver Date (GPU #2) 5-22-2006
Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled false (6.1.7601.17789)
ClearType Parameters Gamma: 1800 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows 0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
Gekose oplossing
Take care not to use any option from Windows or Firefox that deletes personal information, because that will destroy settings, bookmarks and passwords.
Possible security related software is preventing changes or an update.
- see also how to fix the Update Failed error message when updating Firefox
- http://kb.mozillazine.org/Software_Update
- http://kb.mozillazine.org/Firefox_:_Issues:_Firefox_Won%27t_Startup
All Replies (7)
Hi,
You can also try to download the latest and update: https://www.mozilla.org/en-US/firefox/new/
Thank You for your reply
I have uninstalled 8 and installed from the 13.0 files, but no change. It still says it needs updating though it does suggest 12 (this I attempted previously)
Gekose oplossing
Take care not to use any option from Windows or Firefox that deletes personal information, because that will destroy settings, bookmarks and passwords.
Possible security related software is preventing changes or an update.
Our posts crossed, if you do update from an older version it may possibly initially update only as far as 12 and then need a further update to 13
It is still possible the main problem is security related software blocking or even reverting changes.
There is probably no need to uninstall Firefox, ordinarily newer versions will install over older versions as will be mentioned in the articles I linked to. (Or ones they in turn link to).
Is the update message appearing on a website?? Your browser user agent appears to be corrupt. You can try to Reset all the filtered useragent values in about:config. After opening about:config you can filter by starting to type in useragent.
Thank You both for your timely advice
The solution, lay in the use of 'run as administrator'
Glad we helped, and thanks for posting back.