Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox will not update to 12 from 8

  • 7 antwoorde
  • 2 hierdie probleem
  • 2 views
  • Laaste antwoord deur John99

Application Basics

       Name
       Firefox
       Version
       8.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
 Extensions
       Name
       Version
       Enabled
       ID
       ColorZilla
       2.7
       true
       {6AC85730-7D0F-4de0-B3FA-21142DD85326}
       Firebug
       1.9.2
       true
       firebug@software.joehewitt.com
       Html Validator
       0.9.5.1
       true
       {3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}
       Web Developer
       1.1.9
       true
       {c45c406e-ab73-11d8-be73-000a95be3b12}
       YSlow
       3.1.0
       true
       yslow@yahoo-inc.com
       AVG Safe Search
       12.0.0.1912
       false
       {1E73965B-8B48-48be-9C8D-68B920ABC1C4}
       AVG Security Toolbar
       11.1.0.7
       false
       avg@toolbar
       Java Console
       6.0.29
       false
       {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA}
       RealPlayer Browser Record Plugin
       15.0.4
       false
       {97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
 Modified Preferences
     Name
     Value
       browser.places.smartBookmarksVersion
       3
       browser.startup.homepage
       www.google.co.uk
       browser.startup.homepage_override.buildID
       20120614114901
       browser.startup.homepage_override.mstone
       13.0.1
       extensions.lastAppVersion
       8.0.1
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1340965061
       places.history.expiration.transient_current_max_pages
       128825
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.enable_java
       false
 Graphics
       Adapter Description
       NVIDIA GeForce 7600 GT (Microsoft Corporation - WDDM)
       Vendor ID
       10de
       Device ID
       0391
       Adapter RAM
       256
       Adapter Drivers
       nvd3dumx,nvd3dum nvwgf2umx, nvwgf2um
       Driver Version
       8.15.11.8593
       Driver Date
       5-14-2009
       Vendor ID (GPU #2)
       000e
       Device ID (GPU #2)
       000e
       Adapter RAM (GPU #2)
       Unknown
       Adapter Drivers (GPU #2)
       Unknown
       Driver Version (GPU #2)
       7.1.542.0
       Driver Date (GPU #2)
       5-22-2006
       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
       DirectWrite Enabled
       false (6.1.7601.17789)
       ClearType Parameters
       Gamma: 1800 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
       GPU Accelerated Windows
       0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
Application Basics Name Firefox Version 8.0.1 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Extensions Name Version Enabled ID ColorZilla 2.7 true {6AC85730-7D0F-4de0-B3FA-21142DD85326} Firebug 1.9.2 true firebug@software.joehewitt.com Html Validator 0.9.5.1 true {3b56bcc7-54e5-44a2-9b44-66c3ef58c13e} Web Developer 1.1.9 true {c45c406e-ab73-11d8-be73-000a95be3b12} YSlow 3.1.0 true yslow@yahoo-inc.com AVG Safe Search 12.0.0.1912 false {1E73965B-8B48-48be-9C8D-68B920ABC1C4} AVG Security Toolbar 11.1.0.7 false avg@toolbar Java Console 6.0.29 false {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} RealPlayer Browser Record Plugin 15.0.4 false {97E22097-9A2F-45b1-8DAF-36AD648C7EF4} Modified Preferences Name Value browser.places.smartBookmarksVersion 3 browser.startup.homepage www.google.co.uk browser.startup.homepage_override.buildID 20120614114901 browser.startup.homepage_override.mstone 13.0.1 extensions.lastAppVersion 8.0.1 network.cookie.prefsMigrated true places.database.lastMaintenance 1340965061 places.history.expiration.transient_current_max_pages 128825 privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true security.enable_java false Graphics Adapter Description NVIDIA GeForce 7600 GT (Microsoft Corporation - WDDM) Vendor ID 10de Device ID 0391 Adapter RAM 256 Adapter Drivers nvd3dumx,nvd3dum nvwgf2umx, nvwgf2um Driver Version 8.15.11.8593 Driver Date 5-14-2009 Vendor ID (GPU #2) 000e Device ID (GPU #2) 000e Adapter RAM (GPU #2) Unknown Adapter Drivers (GPU #2) Unknown Driver Version (GPU #2) 7.1.542.0 Driver Date (GPU #2) 5-22-2006 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. DirectWrite Enabled false (6.1.7601.17789) ClearType Parameters Gamma: 1800 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. GPU Accelerated Windows 0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

Gekose oplossing

Take care not to use any option from Windows or Firefox that deletes personal information, because that will destroy settings, bookmarks and passwords.

Possible security related software is preventing changes or an update.

Lees dié antwoord in konteks 👍 0

All Replies (7)

Hi,

You can also try to download the latest and update: https://www.mozilla.org/en-US/firefox/new/

Thank You for your reply

I have uninstalled 8 and installed from the 13.0 files, but no change. It still says it needs updating though it does suggest 12 (this I attempted previously)

Gekose oplossing

Take care not to use any option from Windows or Firefox that deletes personal information, because that will destroy settings, bookmarks and passwords.

Possible security related software is preventing changes or an update.

Our posts crossed, if you do update from an older version it may possibly initially update only as far as 12 and then need a further update to 13

It is still possible the main problem is security related software blocking or even reverting changes.

There is probably no need to uninstall Firefox, ordinarily newer versions will install over older versions as will be mentioned in the articles I linked to. (Or ones they in turn link to).

Is the update message appearing on a website?? Your browser user agent appears to be corrupt. You can try to Reset all the filtered useragent values in about:config. After opening about:config you can filter by starting to type in useragent.

about:config Entries

Thank You both for your timely advice

The solution, lay in the use of 'run as administrator'

Glad we helped, and thanks for posting back.