Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After updates, my zotero has gone. Urgently need it back - what do I do?

  • 5 antwoorde
  • 12 hierdie probleem
  • 2 views
  • Laaste antwoord deur kfbris2

more options

How do I restore zotero and all my information in zotero?

How do I restore zotero and all my information in zotero?

Gekose oplossing

Is the Zotero add-on enabled in Firefox?

If not, is the Zotero 4.0.3 version Firefox add-on installed?
The Zotero version available from the Addons Mozilla dot Org (AMO) website isn't the latest - https://addons.mozilla.org/en-US/firefox/addon/zotero/ - so it may not update automatically.

Get it here:
http://www.zotero.org/download/

Lees dié antwoord in konteks 👍 4

All Replies (5)

more options

Firefox 12.0, which you posted here with, is 5 versions behind the current Firefox 17.0.1 version.

Zotero support is over here - http://www.zotero.org/support/start

The Zotero support forum is here - http://forums.zotero.org/categories/

more options

The Zotero support site will only tell you that it is a Firefox problem. They send you here. I agree that it is a Firefox problem. It is Firefox that is deleting Zotero. I had weeks of research material saved in Zotero for a college paper that is due in two days. This is devastating!

more options

BTW I have the newest version of Firefox and this problem just happened.

more options

Gekose oplossing

Is the Zotero add-on enabled in Firefox?

If not, is the Zotero 4.0.3 version Firefox add-on installed?
The Zotero version available from the Addons Mozilla dot Org (AMO) website isn't the latest - https://addons.mozilla.org/en-US/firefox/addon/zotero/ - so it may not update automatically.

Get it here:
http://www.zotero.org/download/

more options

Thanks. Downloaded it. Now I have my fingers crossed.