Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

One of my yahoo.com e-mail accounts is not downloading attachments that come on e-mails.

  • 5 antwoorde
  • 13 hierdie probleem
  • 25 views
  • Laaste antwoord deur thescribe

canoewild.65
canoewild.65
more options

I have three yahoo.com e-mail accounts and one of them will not download attachments that come with an e-mail but the other two will. The green arrow does not flash and the window asking for an application to use to download the attachment does not appear when I send Microsoft Word attachments. However my other two yahoo.com e-mail accounts will download the attachments without a problem. What can I do to fix the e-mail account that is not allowing the downloading of attachments?

I have three yahoo.com e-mail accounts and one of them will not download attachments that come with an e-mail but the other two will. The green arrow does not flash and the window asking for an application to use to download the attachment does not appear when I send Microsoft Word attachments. However my other two yahoo.com e-mail accounts will download the attachments without a problem. What can I do to fix the e-mail account that is not allowing the downloading of attachments?

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

There are a variety of suggestions but not yet a confirmed solution in this thread: Firefox suddently stopped downloading email attachments.

I can't think of any reason for this to be different between accounts accessed on the same installation of Firefox. Do you manually login/logout of the 3 accounts or do you use an add-on to manage the switching?

thescribe
thescribe
more options

Me, too. It probably started back in October or November 2013. I had to switch to Internet Explorer (where the files will download), but I prefer Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If you use a bookmark to reach the mail page then try to navigate to the mail page starting with the Yahoo main page or the Yahoo login page.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi thescribe, I want to echo the note at the end of cor-el's post: many, many users have discovered all kind of problems and glitches with Yahoo! mail in Firefox when using an old bookmark saved before Yahoo!'s recent server changes.

I suggest clearing your Yahoo cookies and entering through the main page to get a better address for your current mail server.

To remove your Yahoo cookies -- save any pending work first -- call up the Cookies dialog while viewing any page on yahoo.com (or your Yahoo site). You can use either:

  • right-click the page > View Page Info > Security > "View Cookies"
  • Tools menu > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then go to one of these Yahoo addresses and click on login or mail from there:

Does that help?

thescribe
thescribe
more options

Thank you! I did all three of those things and it works now. I was using a bookmark for the att.net Mail page like you said. I think that's probably what the problem was. It used to work fine. Now I know.

Gewysig op deur thescribe