ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does all my web data delete? EG: Passwords delete, Autofill Forms, etc

more options

All of my Firefox data delete every time i shutdown my PC, Ex: Logged into YouTube yesterday, today the password and info was gone. i had to type the info again. this happens every time and i cant find a fix, please help.

All of my Firefox data delete every time i shutdown my PC, Ex: Logged into YouTube yesterday, today the password and info was gone. i had to type the info again. this happens every time and i cant find a fix, please help.

All Replies (4)

more options

Did you check that you aren't using "Clear history when Firefox closes"?

  • Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.
  • Clearing Cookies will remove all specified (selected) cookies including cookies with an allow exception that you want to keep.
more options

Did that and no luck...

more options

What are your cookie settings?

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"

Details like a website remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

If you use cleanup software like CCleaner then check the settings for the Firefox application.

more options

OK now Firefox remembers passwords and usernames but still always logs me out.