Firefox crashes randomly, hangs on exit, crashes in safe mode, crashes on Youtube.
Firefox started giving me a crash report after I had exited the program which was strange. Then I started getting start-up issues where firefox said it was still running and if I tried to close and start it, I got the profile missing error. The task/process will randomly stay active while firefox is closed and if I try ending it I get "access denied". I can use the program for a decent amount of time and it doesn't crash on every youtube video, unless it feels like it and once it crashes once it seems to keep triggering crashes no matter what.
What I've done: Reinstalled firefox multiple times. Deleted and recreated profiles. Updated plugins. Ran with no Plugins. Ran in Safe Mode. Disabled hardware acceleration There are no windows updates There are no driver updates There are no firefox updates
I'm running an antivirus provided by my college called Sophos.
I have plenty of crash reports but this one was the first after creating a new profile and it had been working for a while and then randomly crashed while watching youtube.
bp-73a6dcc3-d1f5-4eaf-8a06-c65732160127
All Replies (5)
Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10586
Signature msmpeg2vdec.dll
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
icudt55.dll = International Components for Unicode
Please post the other crash reports also.
Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
I don't believe I have the NVidia network access manager. Here's more crash reports.
This one occurred very quickly after activating safe mode and watching a video. bp-481a184e-0e7a-4706-8f6b-ec4be2160127
This one happened after creating this question while watching a video bp-8864e4fd-f8fe-463a-ad08-a16df2160127
I'll update this again if it crashes now that I disabled ProtectedMode.
EDIT Just crashed again on the first video. bp-c0fc5ba8-0910-4beb-a8f5-6abf72160127
Modified by Antwon
bp-481a184e-0e7a-4706-8f6b-ec4be2160127
Signature FastConvertYUVToRGB32Row_SSE
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
This is for Sumo's Related Bugs 789075 RESOLVED FIXED Video playback causes browser to stop responding (mostly) or crash in Cleopatra tool
750190 NEW --- crash in FastConvertYUVToRGB32Row_SSE
672870 NEW --- Firefox Crash [@ FastConvertYUVToRGB32Row_SSE ] ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-8864e4fd-f8fe-463a-ad08-a16df2160127 bp-c0fc5ba8-0910-4beb-a8f5-6abf72160127
Signature msmpeg2vdec.dll
K_FPS.dll = Razer Cortex or Razer Game Booster (www.razerzone.com)
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
Check everything listed for updates
The last thing I haven't done is check for an update to Microsoft DTV-DVD Video Decoder.
Where do I check for an update for this?
Run the Windows updater. But I don't know if that is checked.