Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installed New Thunderbird version 60 which did not migrate into previous version. I uninstalled previous version and lost my locally stored emails.

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه John1950

John1950
John1950
more options

Today (1/09/18) I installed Thunderbird 60 thinking that this would integrate with my previously installed Thunderbird. I then noticed that I now had two Thundebird programs running. Using IObit un-installer I removed the previous version and no! I did not create a restore point. When I opened the new Thunderbird It had me carry out all the preliminaries such as my Email account etc. When I looked for all my Locally stored email Folders they were gone. I searched APPDATA and found the folders but all were marked .SBD and were empty. In a panic I went direct to my email provider to search for my local folders and they were gone from there also. I urgently need the information that is contained in those Folders. How can I recover them

Today (1/09/18) I installed Thunderbird 60 thinking that this would integrate with my previously installed Thunderbird. I then noticed that I now had two Thundebird programs running. Using IObit un-installer I removed the previous version and no! I did not create a restore point. When I opened the new Thunderbird It had me carry out all the preliminaries such as my Email account etc. When I looked for all my Locally stored email Folders they were gone. I searched APPDATA and found the folders but all were marked .SBD and were empty. In a panic I went direct to my email provider to search for my local folders and they were gone from there also. I urgently need the information that is contained in those Folders. How can I recover them

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I suggest you "undo" whatever IObit un-installer did, I can't help you with it, I have never heard of it.

But running optimization software and uninstaller software rarely has a good outcome.

John1950
John1950 صاحب السؤال
more options

Thanks Matt for your reply. I will get in touch with the software developer to see if they can resolve the issue