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Program constantly crash

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  • آخر ردّ كتبه Matt

Lion1302
Lion1302
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Hello, I don't understand what happen. After last update (today), my Thunderbird constantly crashes.

Here is details

AdapterDeviceID: 0x0166 AdapterDriverVersion: 8.15.10.2653 AdapterSubsysID: 06861025 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.3.0 AppInitDLLs: nvinit.dll AvailablePageFile: 8128262144 AvailablePhysicalMemory: 2740285440 AvailableVirtualMemory: 3622719488 BIOS_Manufacturer: Insyde Corp. BlockedDllList: BreakpadReserveAddress: 50855936 BreakpadReserveSize: 83886080 BuildID: 20181030083531 CPUMicrocodeVersion: 0x15 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1542154527 EventLoopNestingLevel: 1 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1542138025 ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-core-localization-l1-2-0.dll"],"Microsoft Windows":["rsaenh.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","lgpllibs.dll","ldap60.dll","freebl3.dll","nss3.dll","softokn3.dll","prldap60.dll","mozglue.dll"],"NVIDIA Corporation":["detoured.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 06861025, AdapterDriverVersion: 8.15.10.2653 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0fdf, AdapterSubsysID2: 06861025, AdapterDriverVersion2: 9.18.13.4465FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 45 StartupCrash: 0 StartupTime: 1542154503 SystemMemoryUsePercentage: 67 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181030083531","version":"60.3.0","vendor":null,"platformVersion":"60.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8010,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2015},"hdd":{"profile":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"},"binary":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"},"system":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"06861025","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2653","driverDate":"2-14-2012","GPUActive":true},{"description":"NVIDIA GeForce GT 740M","vendorID":"0x10de","deviceID":"0x0fdf","subsysID":"06861025","RAM":4096,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4465","driverDate":"11-3-2014","GPUActive":false}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":40,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"UA","network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 10612:"Gecko_IOThread",4232:"Link Monitor",14028:"Socket Thread",10420:"JS Watchdog",900:"BGReadURLs",12208:"Timer",10436:"Hang Monitor",12636:"Cache2 I/O",14992:"Cookie",11660:"GMPThread",13340:"WindowsVsyncThread",6344:"Compositor",2740:"VRListener",4000:"ImgDecoder #1",14536:"ImageIO",10944:"IPDL Background",11476:"HTML5 Parser",10908:"LoadRoots",13084:"DataStorage",12352:"DataStorage",6780:"mozStorage #1",12648:"StreamTrans #5",6672:"ImageBridgeChild",2700:"ImgDecoder #2",13260:"ImgDecoder #3",12204:"PlayEventSound",14600:"DOM Worker",12608:"Lazy Idle",5580:"SysProxySetting",4048:"ProxyResolution",9960:"DNS Resolver #1",13804:"DNS Resolver #2",8572:"mozStorage #2",12176:"mozStorage #3",11864:"mozStorage #4",14904:"SSL Cert #1",13464:"mozStorage #5",4032:"DataStorage",10768:"URL Classifier",9508:"Classifier Update",188:"localStorage DB", Throttleable: 1 TotalPageFile: 16797028352 TotalPhysicalMemory: 8399466496 TotalVirtualMemory: 4294836224 URL: UptimeTS: 56.518982067 Vendor: Version: 60.3.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hello, I don't understand what happen. After last update (today), my Thunderbird constantly crashes. Here is details AdapterDeviceID: 0x0166 AdapterDriverVersion: 8.15.10.2653 AdapterSubsysID: 06861025 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.3.0 AppInitDLLs: nvinit.dll AvailablePageFile: 8128262144 AvailablePhysicalMemory: 2740285440 AvailableVirtualMemory: 3622719488 BIOS_Manufacturer: Insyde Corp. BlockedDllList: BreakpadReserveAddress: 50855936 BreakpadReserveSize: 83886080 BuildID: 20181030083531 CPUMicrocodeVersion: 0x15 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1542154527 EventLoopNestingLevel: 1 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1542138025 ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-core-localization-l1-2-0.dll"],"Microsoft Windows":["rsaenh.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","lgpllibs.dll","ldap60.dll","freebl3.dll","nss3.dll","softokn3.dll","prldap60.dll","mozglue.dll"],"NVIDIA Corporation":["detoured.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 06861025, AdapterDriverVersion: 8.15.10.2653 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0fdf, AdapterSubsysID2: 06861025, AdapterDriverVersion2: 9.18.13.4465FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 45 StartupCrash: 0 StartupTime: 1542154503 SystemMemoryUsePercentage: 67 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181030083531","version":"60.3.0","vendor":null,"platformVersion":"60.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8010,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2015},"hdd":{"profile":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"},"binary":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"},"system":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"06861025","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2653","driverDate":"2-14-2012","GPUActive":true},{"description":"NVIDIA GeForce GT 740M","vendorID":"0x10de","deviceID":"0x0fdf","subsysID":"06861025","RAM":4096,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4465","driverDate":"11-3-2014","GPUActive":false}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":40,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"UA","network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 10612:"Gecko_IOThread",4232:"Link Monitor",14028:"Socket Thread",10420:"JS Watchdog",900:"BGReadURLs",12208:"Timer",10436:"Hang Monitor",12636:"Cache2 I/O",14992:"Cookie",11660:"GMPThread",13340:"WindowsVsyncThread",6344:"Compositor",2740:"VRListener",4000:"ImgDecoder #1",14536:"ImageIO",10944:"IPDL Background",11476:"HTML5 Parser",10908:"LoadRoots",13084:"DataStorage",12352:"DataStorage",6780:"mozStorage #1",12648:"StreamTrans #5",6672:"ImageBridgeChild",2700:"ImgDecoder #2",13260:"ImgDecoder #3",12204:"PlayEventSound",14600:"DOM Worker",12608:"Lazy Idle",5580:"SysProxySetting",4048:"ProxyResolution",9960:"DNS Resolver #1",13804:"DNS Resolver #2",8572:"mozStorage #2",12176:"mozStorage #3",11864:"mozStorage #4",14904:"SSL Cert #1",13464:"mozStorage #5",4032:"DataStorage",10768:"URL Classifier",9508:"Classifier Update",188:"localStorage DB", Throttleable: 1 TotalPageFile: 16797028352 TotalPhysicalMemory: 8399466496 TotalVirtualMemory: 4294836224 URL: UptimeTS: 56.518982067 Vendor: Version: 60.3.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (5)

Wayne Mery
Wayne Mery
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Sorry, but details are not useful to us. Instead what we need is crash IDs - see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Lion1302
Lion1302 صاحب السؤال
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No problem, today I submitted 9 crash reports. The last one has follow id Crash ID: bp-46237cc6-74df-4270-a113-6268b0181114

P.S. Now I can't use program at all. When I try the program start, program just crash and that's it.

Matt
Matt
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The problem is most likely your customized sounds. move the custom sound files so Thunderbird can not see them and you will probably avoid the crash.

Lion1302
Lion1302 صاحب السؤال
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It's weird, because file's location is correct. Anyway, exactly that's the problem. Thanks.

Matt
Matt
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I am sure the location is correct, but there is a bug that crashes Thunderbird 60 when certain types of sound files are used. The developers are, as I understand it, working on a fix for the problem, until that happens using the default sounds will see the crash not appear. This crash is a core part of Thunderbird and Firefox, so all actions with a custom sound can be affected, including calendar items reminders etc.