Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Messages open to blank page

constructivista
constructivista
more options

I have installed Thunderbird on a new 64-bit Windows 10 machine and migrated my profile from an old 64-bit Windows 7 computer. All of the folders and message headers appear normally, and TB downloads new message headers, but when I click on the messages, old or new, all I get is a completely blank page opening. The messages are intact on the IMAP servers, and I can see them in webmail, but they won't open in TB. I have tried repairing folders and reinstalling TB, but nothing seems to work. Thanks!

I have installed Thunderbird on a new 64-bit Windows 10 machine and migrated my profile from an old 64-bit Windows 7 computer. All of the folders and message headers appear normally, and TB downloads new message headers, but when I click on the messages, old or new, all I get is a completely blank page opening. The messages are intact on the IMAP servers, and I can see them in webmail, but they won't open in TB. I have tried repairing folders and reinstalling TB, but nothing seems to work. Thanks!

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does it look the same in safe mode?

https://support.mozilla.org/en-US/questions/1295211

constructivista
constructivista صاحب السؤال
more options

This is weird: It does work in safe mode, but I have no add ons or themes. What else is safe mode changing? Thanks!

sfhowes
sfhowes
  • Top 10 Contributor
more options

Safe mode applies the default layout:

https://support.mozilla.org/en-US/questions/1295211#answer-1333635

http://kb.mozillazine.org/Safe_mode

constructivista
constructivista صاحب السؤال
more options

Your instruction to revert to the default layout worked -- thank you! But it's kinda messed up that using a particular layout of icons -- which worked before -- would stop the program from performing its basic function, and require all this troubleshooting. Thanks again!