Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird updated to "Supernova" and . . .

  • 1 (رد واحد)
  • 0 have this problem
  • 2 views
  • آخر ردّ كتبه david

FarmerBob
FarmerBob
more options

. . . now my whole set up is gone. When it opens, which takes forever, it wants me to set it up from scratch. It was setup and working fine prior to the update. I have read through a ton of matter on how to find this and that, recovery, migration and whatnot to no avail. So how do I get my setup back after this update?

Macbook Pro 7,1 macOS: 10.15.7 16GB Memory 2TB SSD

. . . now my whole set up is gone. When it opens, which takes forever, it wants me to set it up from scratch. It was setup and working fine prior to the update. I have read through a ton of matter on how to find this and that, recovery, migration and whatnot to no avail. So how do I get my setup back after this update? Macbook Pro 7,1 macOS: 10.15.7 16GB Memory 2TB SSD

Modified by FarmerBob

All Replies (1)

david
david
  • Top 10 Contributor
more options

This typically happens when an antivirus program intercepts an update, causing some corruption of the update. Your setup is in a profile, but Thunderbird apparently started with a fresh profile. If you click help>troubleshootinginformation, scroll down to profile folders and click 'about:profiles', you may see the prior profile listed. Your data would still be there but may need to be copied into the current profile.