Firefox is crashing - I have a diagnostic from Windows 7, where can I post it?
Here is the diagnostic - please advise hwo to solve this issue:
Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 1.9.2.4079 Application Timestamp: 4d6fb663 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7ba58 Exception Code: c0000005 Exception Offset: 000222c2 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e78
All Replies (3)
https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash
Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.
Hi DVillard,
I had a similar problem also on Windows 7. I removed firefox and re-installed it, also check if your flash plugin is up-to-date. Seemed to cure it.
Cheers,
Jim
Thanks sigot! Painless - Norton Security software deleted a needed file. The file is C:/Program Files(x86)/Mozilla Firefox/plugin-container.exe.
If that file is not there, you need to re-install Firefox, and then you should be good to go.