Firefox crashes
Firefox will open, but then will immediately crash. Has been doing this since Sunday afternoon, 9/30. I have had to switch to Safari as Firefox is not working at all. I've tried a restore to default, I've tried to uninstall and re-install, nothing works. HELP!
All Replies (3)
What you posted under the Crash ID (1349225102) is the date and not the actual crash ID.
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Crash ID: bp-b78d64f2-de09-43e8-bc84-d6aae2121003
Crash ID: bp-26049a1b-e61f-4a1c-abad-113b92121003
Crash ID: bp-d7a2f82a-5e64-4dc2-a646-f1c992121003
Crash ID: bp-1d28c692-4912-4d47-8783-5b6c82121003
Crash ID: bp-a84dc241-71d4-4fef-817c-4fd492121003
You can do a check for corrupted and duplicate fonts and other font issues:
- http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
- http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox then see: